Today's call centers have changed dynamically from those of the past that served only to relay customer messages to a company. Today's call centers, thanks to the number of available technologies, has instead become a critical element in a company's success as it provides customers with services that further strengthen their loyalty and provides them with the support they are looking for.
Changing a call center into a cost center is possible if businesses make use of available technologies and understand the ways to meet their customer's needs as well as use their contact with the company as a chance to increase sales.
A recent Vendor Seek.com article, "The Call Center: Critical to Handling Challenges and Saving Sales," highlights the fact that call centers who have begun to implement these changes and technologies have changed the industry from one with a bad reputation, to one with "projected revenues of nearly $26 billion in 2009, up from $22 billion in 2002."
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Thursday, February 5, 2009
Call Center Outsourcing, CRM Software and Other Helpful
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