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Projects Details:
Type : Tender
Id : 14446211
Category : Call Center
Title : Inbound Call Center Services
Estimated Budget : 12000000 USD
Total Requirement : Approximately 500000 Calls per Month
Type : Tender
Id : 14446211
Category : Call Center
Title : Inbound Call Center Services
Estimated Budget : 12000000 USD
Total Requirement : Approximately 500000 Calls per Month
Description :
We are USA based organization. We are looking for qualified and capable Call Center service providers (From USA Only) for our requirement of Customer Care Services. The call center will handle inbound calls from our consumers and public. Approximately 500000 calls per month (As per our previous months reports). We will provide our toll free number to the call center for this service. Our estimated budget is 12000000 USD.
Scope of services:
- The provider shall provide and maintain turnkey service of trained telephone representatives, email services and responding to incoming English and Spanish language calls regarding our services.
- The provider must have an Automatic Call Distribution (ACD) system in order to queue calls to agents.
- Agents will be required to use a web-based interface for training, research, and call tracking.
- Operational hours will be 8:00 AM to 12:00 AM (Midnight) Eastern Standard Time, seven (7) days a week. If required, provider must be able to provide 24/7 services.
- All the data and scripts will be provided by us.
- We will provide the provider with a weekly staffing schedule at least five days prior to start of the following week.
Country : United States
Status : Closed
Status : Closed
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