To reduce costs and delver employees the benefits of working from home, a virtual call center could prove to be the best solution. It has been said that employees who work from home not only are happier but also save money expenses such as transportation and the upkeep of their car.
San Carlos, Calif.-based Contactual (News - Alert) offers a virtual call center solution that ties together all customer communication channels, such as phone, e-mail, Web chat and voicemail, and provides a variety of metrics and productivity tools.
Officials say dozens of Fortune 500 companies selected Contactual OnDemand virtual call center software over the traditional on-premise providers because of the benefits of a fully featured call center application.
“Contactual’s OnDemand virtual call center software is the most innovative and flexible offering among call center providers and allows organizations to quickly and easily reinvent their customer interaction experience for all of their customer contact methods or for a single method such as email response management,” company officials said.
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Friday, August 7, 2009
Get Happier Agents with a Virtual Call Center
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