Call Center Project -UK Survey & Lead Generation (Daily payout)

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Tender Details:

Type : Project

Id : 71703028

Category : Call Center

Title : UK Survey & Lead Generation (Daily payout)

Estimated Budget : upto 30 GBP

Total Requirement : Ongoing

Description :

We are UK based Company looking for call center with minimum 5 seat for our requirement of Lead generation of Pension review for UK resident. Call center need to call in UK during Normal business hours and need to Generate the lead for UK resident those are private pensioners for the Free review of the pension to increase the pension. Call center need to manage their own calling data. Our approximate payout upto 30 GBP per Lead and will be paid on daily basis via Paypal. Interested call centers are requested to contact us as soon as possible with their profile.

Country : United Kingdom

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Call Center Tender - Simple Telephone Survey

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Tender Details:

Type : Tender

Id : 29935969

Category : Call Center

Title : Simple Telephone Survey

Estimated Budget : Looking For Best Proposals

Description :

We are an Ireland based organization, inviting tenders from qualified and experienced service provider to perform Survey. We work to protect consumer interests and provide comprehensive awareness and education services to help them make good purchasing decisions etc. We need services to perform a nationwide survey to gather information on household expenditure of various households across Ireland. The survey can be performed by any medium i.e. via Telephone, Face-to-Face, online or a specific combination of these.
Scope of Services:
1) Service Provider will be required to provide a set of data by conducting a nationwide survey of Ireland.
2) Methodology: The survey can be conducted via telephone or by any other means. Service Provider is free to specify the type of technique to be used, such as telephone surveys, face-to-face, online or a specific combination of these.
3) The information to be gathered will concentrate on six to eight main areas of household expenditure. Besides that, the survey will collect demographic information about the household and its disposable income.
4) Data on household type should be collected, including numbers of adults and dependents. Respondents would also be asked how many adults are working, unemployed or retired.
5) Sample size: Service Provider should specify the sample size to be used. The initial survey must have a minimum sample of adults (aged 18+) from 1,000 different households. This must be a representative national sample of households, with the sampling process adhering to best practice.
6) Format of deliverables: Data outputs will be deliverable as either Excel spreadsheets or .csv text files.
7) Intellectual property: We will retain the copyright of and the right to use and re-use the survey data collected in this project.
8) Quality assurance: We expect a full Quality Assurance to be completed before handover of the survey data.
9) Project management: We requires the highest standards of project management to ensure on-time and on-budget delivery.
We are looking for Best Proposals. Interested Service Providers are requested to send their responses to this tender electronically and by post or courier as well, on or before October 5, 2009 by 17:00 Hrs. This Tender is Global and Offsite. Provider and its key personnel may have to visit our location for meetings, briefings and other important purposes.

Country : Ireland

Status: Closed

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Call Center Outsourcing: Focus on Provider Technologies

When it comes time for a business to decide on a call center outsourcing provider it can trust, one key element in determining a provider’s ability to deliver successful services is their use of technology.

Examining the providers use of technology closely during the decision making process can uncover if the provider is employing the kinds of technologies and applications that are critical to deliver optimal customer experiences every time.

A recent Forrester report by analyst Elizabeth Herrell (News - Alert) with Simon Yates and Lauren E. Nelson, “Twelve Criteria For Contact Center Outsourcers,” highlights this need and other major considerations when choosing a vendor.

Because call center outsourcing providers are extending their agents to represent the company, it is important to understand how the support these agents are receiving and their ability to deliver quality services.

According to the white paper, it is important to look for a number of applications that should be use to ensure top notch services. These applications range from those that support agent productivity, to improving workforce scheduling, computer telephony integration (CTI (News - Alert)) and other quality monitoring tools.

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Call Center Project- Outbound Sales Campaign for SEO Packages

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Tender Details:

Type : Project

Id : 19306853

Category : Call Center

Title : Outbound Sales Campaign for SEO Packages

Estimated Budget : upto 400 USD per sale

Description :

We are USA based Search Engine Optimization (SEO) Company, looking for a well established call center (minimum 5 seats) to make calls with-in USA in normal business hours, to sell our most economic SEO service packages. Center need to manage their own calling data. Our approximate payout is upto 400 USD per sale (depends upon performance) and will be paid via PayPal/Wire transfer as soon as the sale get approved. Interested call centers are requested to contact us as soon as possible with their profile.

Country : United States

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Call Center Tender - Customer Survey

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Tender Details:

Type : Tender

Id : 47485255

Category : Call Center

Title : Customer Survey

Estimated Budget : Looking For Best Proposals

Total Requirement : Contract of 5 Years

Description :

We are a USA based organization, soliciting proposals from qualified and experienced service provider to perform telephone and mail surveys among 3 of our customer groups. We are seeking assistance in obtaining feedback from our customers regarding the quality of services provided by us. We are looking to enter into a contract beginning November 2, 2009 and ending June 30, 2011.
Scope of Services:
1) Employer Surveys:
a) Conducted in November and May of each year with a report being issued after each survey (hard copy or PDF). Reports should include, but are not limited to; graphs, summary tables including mean and standard deviation, list of all comments, and a dissatisfied customer list.
b) We will mail the surveys to the employers.
c) Completed surveys will be sent directly to Service Provider. We expect Service Provider to provide the return envelopes with its (Service Provider’s) address and bill us for the cost.
2) Injured Worker Survey:
d) Conducted two times a year (November and May) with a report being issued after each survey (hard copy or PDF). Reports should include, but are not limited to; graphs, summary tables including mean and standard deviation, list of all comments, and a dissatisfied customer list.
e) We will supply Service Provider with a list of names and telephone numbers. Service Provider would then contact as many of those individuals as the Service Provider can by phone to conduct the survey.
f) Reports should provide satisfaction for each category as well as overall satisfaction (all categories).
3) Injured Worker Survey – Effectiveness of Rehabilitation programs:
g) Conducted quarterly with survey conducted one month after quarter end. A report to be issued after each survey (hard copy or PDF). Reports should include, but are not limited to; graphs, summary tables including mean and standard deviation, list of all comments, and a dissatisfied customer list.
h) We will supply Service Provider with a list of names and telephone numbers. Service Provider would then contact as many of those individuals as Service Provider can by phone to conduct the survey.
4) One month timeframe will be provided to conduct each of above survey.
5) Service Provider will bill us after each completed survey.
We are looking for Best Proposals. A list of questions asked about the specification, along with the answers can be found with the Tender Documents. Interested Service Providers are requested to send their proposals on or before October 2, 2009 by 14:00 Hrs (Local Time) on given address. This tender is Global and Offsite. Provider may have to visit our location for meeting and briefings purposes.

Country : United States

Status : Closed

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Outsourcing Customer Support Service – Reduce 60% Cost

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We have huge number of customer support service providers and they are fluent in various languages such as English, Spanish, German, French and other major languages of the world. They have accent and conversation skills, technical skills, certifications & degrees, competence, call center etiquettes, internet skills, sales skills and products & services domain experience. They have adapted international quality and security standards. Their telecommunication network enables instantaneous high-speed transfer of voice and data across the globe.

Having vast experience in outsourcing customer support service, They are able to serve critical Computer Telephony Integration and Interactive Voice Response systems regardless of the customer's PABX, ACD, computer or database. They deploy the best of telecom infrastructure with various redundancies at every critical juncture to provide uptime commitments of over 99%.

Each of their technical support representatives has direct access to the Internet to allow them to access client’s on-line problem tracking system, FAQs, knowledge base and account information. You can also get 24/7 and 365 days customer support due to availability of quality manpower in multiple work timings, uninterrupted power supplies and constant back-ups. Outsourcing customer support service providers can offer customer support services at competitive costs compared to the same services in other countries.

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Source: http://www.prlog.org/

Call Center Project - Webdesign & SEO Package Sales Process

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Tender Details:

Type : Project

Id : 18153514

Category : Call Center

Title : Webdesign & SEO Package Sales Process

Estimated Budget : Upto 270 USD per sale

Description :

We are India based company providing software solutions globally looking for call center with minimum 5 seats to make calls in USA and UK in normal business hrs, to sale our web design & SEO services packages. Call center need to manage their own calling data. Our approximate payout is upto 270 USD per sale and will be paid via PayPal on weekly basis. Interested call centers are requested to contact us as soon as possible with their profile.

Country : India

Status: Closed

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Call Center Tender - Inbound Call Center for Transportation Services

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Tender Details:

Type : Tender

Id : 20242981

Category : Call Center

Title : Inbound Call Center for Transportation Services

Estimated Budget : Looking for the proposals

Total Requirement : Contract of 5 Years

Description :

We are USA based transportation organization looking for qualified and experienced service provider for our Call Center Requirement. Service provider needs to receive calls from our customers during business hours regarding our transportation services and provide them booking and cancelation services. Contract will be for 5 years.

Scope of Service:
(A) Approximate volume of the calls will be 475000 calls per year.
(B) Service provider needs to receive calls and make booking for our customers for Transportation Services.
(C) Service provider needs to also provide cancelation services by receiving calls.
(D) Service provider needs to handle calls between 8 am to 5 pm local timings on 7 X 365 basis. These timings can be changes as per our policy.

We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to contact us on or before September 30, 2009 via post, currier or hand delivery only. This tender is Global and Offsite. Provider may have to visit our location for meeting and briefings purposes.

Country : United States

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How to be a Good Customer Care Executive?

As customer service representatives are the key strength for any successful organization, and keep you connect with your potential customers. So customer care executives should have excellent verbal and interpersonal skills, including being receptive to other's views and opinions.

In the recent time, it can be difficult to provide excellent customer service for each of the calls, especially when they have to deal with angry customers who might had to wait on hold for an hour or more before they even reach you. Often, the customer care executives will only have to answer the phone to listen to an immediate escalation of a customer angry voice.

Its very tempting to put on the defensive, it's much better to let the customer continues to say what I mean. Angry customers who feel as if they were really being listened cooled off faster than customers who think that the customer care representative is not really concerned about their needs.
Customers who are angry are going to blame anyone for the problem they have, do not take it personally, instead, ensure them that their struggle has been ended now and issues will be resolved at the earliest. It is the responsibility of customer care representatives to make their customers happy and satisfied before hang up the phone.

It is important to realize that the customer believes s\he is talking to the particular company. they are unaware or not interested that they are talking with a very good lady named Gelsey or some one else who has her own family problems. All they know is that they have a problem and you caused it, that's why want to know what to do about it from your end. And this is you responsibilities to resolve all their issues till hang up the phone..
All customers don't h same type of attitude, many customers are very nice and just have a question about your service.

The key, however to provide best customer service, in spite of the situation is completely focused on the customer who is talking. Customer Service Representative is the key person who represent the image of any organization, and help the company to make a faith in the eyes of your business assets i.e Customers. If a customer has angered hard before, you should be able to let go of the anger before speaking to the next customer or notice through the call.

About Vcare Call Centers India

Vcare Call Centers India is a rapidly growing call center offering customer contact management solutions and call center services. Our management team has over 25 years of combined call centers experience and providing call center outsourcing, helpdesk/technical support services, back office services and etc. Our voice quality is unparalleled because of our Enterprise Class CISCO IP based network. Vcare Call Centers India invests heavily in Process Training and Quality Excellence.

Source: http://www.callcentersindia.com/

Call Center Project -Sales Campaign for Magazine

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Tender Details:

Type : Project

Id : 51143658

Category : Call Center

Title : Sales Campaign for Magazine

Estimated Budget : Upto 80 GBP per verified Sale

Description :

We are a UK based company looking for qualified centers for our B2B magazine space sales campaign. The selected centers need to dial in UK normal business hours and convince companies to advertise in our magazine. Our estimated budget is upto 80 GBP per verified sale and will be paid via PayPal on monthly basis Interested centers are requested to contact us as soon as possible with their profiles.

Country : United Kingdom

Status: Closed

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Call Center Tender -USA Inbound Call Center Service for University

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Tender Details:

Type : Tender

Id : 92834353

Category : Call Center

Title : USA Inbound Call Center Service for University

Estimated Budget : Looking for the proposals

Total Requirement : Contract of 2 Years

Description :

We are USA based well-known University looking for qualified and experienced service provider (From USA Only) for our requirement of Inbound Call Center Service. Contract will be for 2 years and extendable for 1 year depends upon performance.
Scope of Service:
A. ) Call Center must be located within 48 continental of United States. All calls must be answered within the 48 continental United States.
B. ) Service provider should be able to handle high call volume like 100000 to 1000000 calls with 10 consecutive days of notice from the University.
C. ) Service provider needs to provide 24 X 7 Service including holidays. If the University decides that a 24/7 schedule is not required then Interactive Voice Response (IVR) for non-coverage hours will be required.
D. ) Service provider must have more than one call center and back-up generators in all locations in the event of an electrical outage.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to submit proposals on or before October 2, 2009 via post, courier or hand delivery only. Last date for Question Answer is September 21, 20009. This tender is Onshore and Offsite. Provider may have to visit our locations for meetings and briefings purposes.

Country : United States

Status : Closed

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Oracle Partner Promero Upgrades Call Center Software

Oracle partner Promero has announced that is has completed an upgrade of its premier call center software as a service platform to Oracle's (News - Alert) Contact Center Anywhere v811.

"We've used the Oracle call center software for years," said Gregg Troyanowski, president of Promero, adding that their customers "truly like" the new features and GUI.

Promero also offers a premise-based product as well as the SaaS (News - Alert) version of Contact Center Anywhere.

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch, and TDM Switching provides "skills-based routing and a universal queue for phone calls, e-mails, faxes and callbacks to route customers in virtual queue," company officials say.

According to company officials, Contact Center Anywhere "replaces or co-exists with" PBX (News - Alert) Inbound/outbound cross-media blending, integrated outbound predictive and preview dialing IVR, and also provides built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax and unified messaging.

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Call-Center Jobs That Pay $100K a Year

Generous wages and benefits help heartland call center iQor compete with overseas outsourcers

In a column a few weeks ago, I wrote about "smallsourcing" and how U.S. workers are competing for jobs that small companies haven't chosen to outsource. Some of these jobs are in the very areas where the doomsayers said the U.S. had no chance of competing, such as information technology, Web development, and graphic design.

That U.S. workers have been competitive in these fields underscores my belief that the nation's workforce can be more competitive in other fields than is broadly understood.

Yes, outsourcing will continue and globalization will change the world's economic landscape. But the U.S. is hardly helpless. With smart processes and the proper incentives, U.S. companies can keep jobs here in America, and do so in a way that is actually better for the company and its employees.

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Call Center Project -Canadian Survey Campaign

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Tender Details:

Type : Project

Id : 19883896

Category : Call Center

Title : Canadian Survey Campaign

Estimated Budget : 4 CAD per Survey

Description :

We are India based company providing BPO solution to Global and Domestic clients and looking for call center with minimum of 10 seats for our Canadian real estate survey campaign. Center need to call in Canada during normal business hours and need to speak with Canadian consumers and take their opinions and interests on Real Estate. Center need to manage their own calling data and training will be provided by us for more detail please see the attachment. Our approximate pay out is 4 CAD per survey. We will make first payment on 15th day and then will be paid weekly via PayPal. Interested call centers are requested to contact us as soon as possible with their profile.

Country : India

Status : Closed

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Call Center Tender - National Survey Services

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Tender Details:

Type : Tender

Id : 49399687

Category : Call Center

Title : National Survey Services

Estimated Budget : Looking for the proposals

Description :

We are New Zealand based organization looking for qualified and experienced service provider (Only from New Zealand) for our requirement of National Survey services. Telephone interview needs to be conducted for Communications Effective survey and Fire Knowledge survey to assess awareness regarding fire safety issues and improvements made in household as a result of advertising. Contract will be for 3 years.
Scope of service:
A) Communications Effective Survey: To be conducted Quarterly.
1) Telephone questionnaire which is 10 minutes long.
2) Questions focused on fire safety awareness through media advertising.
3) Survey to include around 700 people of all ages.
4) Outcome to be delivered in pdf file or MS Word.
B) Fire Knowledge Survey: To be conducted Annually.
1) Telephone questionnaire which is 15-20 minutes long
2) Survey to cover 400 people for 8 regions across the country.
3) Survey results to be provided by printed and electronic version.
This is an Onshore and Offsite tender. Any questions about the contents of the RFT must be directed before 29th September, 2009. We are looking for best proposals. Interested service providers are requested to submit proposals no later than 6th October, 2009 up to 12:00 Hrs via post, currier or hand delivery only.

Country : New Zealand

Status : Closed

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300 jobs at call center

The TeleTech Holdings Inc. call center in Niagara Falls is seeking up to 300 temporary workers to assist customers seeking information about a specific plan offered under Medicare Part D—the prescription drug coverage portion of Medicare.

A job fair for those interested in applying is set for today and Thursday at 333 First St. in Niagara Falls. Interested candidates are encouraged to first apply for the positions online at www.hirepoint.com , before attending the job fair that will be open from 9 a. m. to 6 p. m. both days. TeleTech’s contract with a particular Medicare PartDprovider, which company spokesman declined to identify, is expected to keep the corps of workers busy through next February.

Wages for the positions will start at $10 for a four-week training process, which will begin Oct. 10, and $10.75 per hour thereafter. Shifts with different start times and different lengths will be available seven days a week. Applicants should have a high school diploma, strong computer skills and customer service experience.

TeleTech employs about 48,000 people in 77 centers in 17 countries. More information is available at www.teletech.com —George Pyle

Source: http://www.buffalonews.com/

Call Center Project - Lead Generation for B2B Sales Process

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Tender Details:

Type : Project

Id : 19017590

Category : Call Center

Title : Lead Generation for B2B Sales Process

Estimated Budget : 25 USD Per Sale or 15 USD per Call Transfer

Description :

We are an India based company looking for qualified call centers with minimum 5 seats for our Web Hosting Sales Process; we are looking for centers to dial in UK, USA, Canada, and Australia. The center needs to make calls to different companies and need to convince them for new website development, and then transfer those live calls to us or can complete full order process by themselves. We are ready to pay 25 USD per sale or 15 USD per transfer (if it is converted into sale) and will be paid via Bank Transfer on biweekly basis. Interested centers are requested to mail their profiles as soon as possible.

Country : India

Status: Closed

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Call Center Tender -Simple Telephonic Survey Campaign

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Tender Details:

Type : Tender

Id : 52402292

Category : Call Center

Title : Simple Telephonic Survey Campaign

Estimated Budget : Looking for the proposals

Total Requirement : Contract of 3 Years

Description :

We are UK based organization looking for qualified and experienced service provider for our requirement of Simple Telephonic Survey Process for UK. Contract will be for 3 years.
Scope of Service:
A) Service provider needs to conduct telephonic survey within UK during normal business hours. B) We will provide calling leads and training materials with questions to ask.
C) We would like to conduct market research via telephonic survey. Service providers needs to undertake telephone surveys of residents on a number of issues affecting their local area.
D) Each telephonic survey will be between 10 to 20 mins.
We are looking for the best proposals and payment terms are negotiable. Interested service providers are requested to contact on or before 19:00 Hrs on September 16, 2009 via our secured website submission. This tender is Global and Offsite. Provider may have to visit our location for meetings and briefings.

Country : United Kingdom

Status: Closed

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How the Selective Recording Method Helps Contact Centers Cut Costs

Connecticut-based Coordinated Systems, Inc. (CSI) is a call monitoring software development company established in 1972. Its flagship product, Virtual Observer (VO), is a call recording and quality assurance solution that empowers businesses to improve their contact center performance at a lower cost compared to competitive, name-brand systems.

TMCnet recently interviewed Rich Marcia, marketing director for Coordinated Systems, to review the different call recording methodologies used in contact centers. Specifically, we discussed the selective recording method, which enables businesses to implement a robust quality monitoring and call recording system at a lower cost.

Selective recording delivers a sampling of calls, as opposed to logging every call. Thus, as Marcia explained, it can often be implemented at a much lower price point than call logging. What follows are excerpts from the interview:

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Call Center Project - Canadian Telecom Sales Process

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Tender Details:

Type : Project

Id : 96005160

Category : Call Center

Title : Canadian Telecom Sales Process

Estimated Budget : up to 40 CAD per Sale

Description :

We are India Based company providing BPO services to Global and Domestic clients and looking for Call center with minimum 10 seats for our Outbound sales of Canadian telecom process .We will provide lead to center to dial and center need to dial in Canada during Normal business hours and need to sale products like Internet, Television, Landline , Mobile . Our approximate payout is upto 40 CAD and will be paid twice in a month via PayPal. Interested centers are requested to contact us as soon as possible with their profile.

Country : India

Status: Closed

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Call Center Tender - Customer Support Services through Inbound/Outbound facilities

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Tender Details:

Type : Tender

Id : 17492753

Category : Call Center

Title : Customer Support Services through Inbound/Outbound facilities

Estimated Budget : 29380000 INR

Total Requirement : Contract of 2 Year

Description :

We are a Maharashtra; India based organization, looking for qualified and experienced service provider (From India Only) for operation of Call Centre. Call Centre services will have both Inbound and Outbound capabilities and include range of services to be provided i.e. customer support services; handling queries, complaints and efficient resolution; cross-sell and up-sell products and solutions, etc. Initially the Contract will be of 2 years with an option to extend it further for 2 years. Our Estimated budget for this work is 29380000 INR.
Scope of Services:
1) Service Provider needs to provide customer support services through Inbound and Outbound facilities which could range from entertaining queries, complaints, up-selling of products and solutions via telephone, responding emails, SMS, voicemails, etc.
2) Volumes:
a) No. of Calls to be attended: Approx 15 (per hour)
b) Approximate no. of Customer Relation Agents (CRAs): 115
c) Team Leader/Supervisor: 8
d) Trainer: 1
e) Call Centre Manager: 1
The no. of Calls to be attended may fluctuate and no. of Customer Relation Agents may increase / decrease by 50%
3) Call Centre Services will be operative on 24 X 7 X 365 basis and there would be 4 shifts of 8-hours each.
4) Service Provider needs to manage and monitor all the Call Centre operations, training, transportation (pick & drop of CRAs), etc. to match required standards of services.
5) Service Provider needs to submit the daily attendance sheet and other required reports.
6) Service Provider’s agents will be required to interact with customers in English, Hindi and Marathi.
7) All the Services will be provided at our premises.
Payment terms are negotiable. Interested service providers are requested to contact us on or before September 18, 2009 by 11:00 Hrs via post, courier or hand delivered only. Cost of tender document is 2306 INR. EMD for this tender is 587760 INR. This tender is Onshore and Onsite. Please review the attachment for more details.

Country : India

Status: Closed

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‘Work-From-Home’ Plan for Call Center Agents

MANILA, Philippines – Call center agents working the graveyard shift are no strangers to crime.

A police report last June revealed that authorities arrested two suspects who allegedly held up a call center agent and took her mobile phones while she was on her way to work at around 11 p.m.

While police were able to arrest the suspects, they were unable to retrieve the mobile phones of the victim.

Another report said that a call center agent was mauled while robbers carted her valuables in Bacolod.

Aware of the risks call center agents face when they leave their homes at odd hours, a software firm is pushing for them to simply work from home, giving them the much-needed safety that they need from theft and other crimes.

“Let’s face it: if I have a daughter who will work the graveyard shift who will have to commute alone…there’s too much risk. And I think their concern is valid. The thing is, there’s still this pool of agents that we do not know about who has the aptitude, the skills, the knowledge, to be contact center agents but we cannot tap them because of these concerns,” said Edgar Doctolero, Avaya’s Country Director.

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