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Tender Details:
Type : Tender
Id : 47485255
Category : Call Center
Title : Customer Survey
Estimated Budget : Looking For Best Proposals
Total Requirement : Contract of 5 Years
Description :
We are a USA based organization, soliciting proposals from qualified and experienced service provider to perform telephone and mail surveys among 3 of our customer groups. We are seeking assistance in obtaining feedback from our customers regarding the quality of services provided by us. We are looking to enter into a contract beginning November 2, 2009 and ending June 30, 2011.
Scope of Services:
1) Employer Surveys:
a) Conducted in November and May of each year with a report being issued after each survey (hard copy or PDF). Reports should include, but are not limited to; graphs, summary tables including mean and standard deviation, list of all comments, and a dissatisfied customer list.
b) We will mail the surveys to the employers.
c) Completed surveys will be sent directly to Service Provider. We expect Service Provider to provide the return envelopes with its (Service Provider’s) address and bill us for the cost.
2) Injured Worker Survey:
d) Conducted two times a year (November and May) with a report being issued after each survey (hard copy or PDF). Reports should include, but are not limited to; graphs, summary tables including mean and standard deviation, list of all comments, and a dissatisfied customer list.
e) We will supply Service Provider with a list of names and telephone numbers. Service Provider would then contact as many of those individuals as the Service Provider can by phone to conduct the survey.
f) Reports should provide satisfaction for each category as well as overall satisfaction (all categories).
3) Injured Worker Survey – Effectiveness of Rehabilitation programs:
g) Conducted quarterly with survey conducted one month after quarter end. A report to be issued after each survey (hard copy or PDF). Reports should include, but are not limited to; graphs, summary tables including mean and standard deviation, list of all comments, and a dissatisfied customer list.
h) We will supply Service Provider with a list of names and telephone numbers. Service Provider would then contact as many of those individuals as Service Provider can by phone to conduct the survey.
4) One month timeframe will be provided to conduct each of above survey.
5) Service Provider will bill us after each completed survey.
We are looking for Best Proposals. A list of questions asked about the specification, along with the answers can be found with the Tender Documents. Interested Service Providers are requested to send their proposals on or before October 2, 2009 by 14:00 Hrs (Local Time) on given address. This tender is Global and Offsite. Provider may have to visit our location for meeting and briefings purposes.
We are a USA based organization, soliciting proposals from qualified and experienced service provider to perform telephone and mail surveys among 3 of our customer groups. We are seeking assistance in obtaining feedback from our customers regarding the quality of services provided by us. We are looking to enter into a contract beginning November 2, 2009 and ending June 30, 2011.
Scope of Services:
1) Employer Surveys:
a) Conducted in November and May of each year with a report being issued after each survey (hard copy or PDF). Reports should include, but are not limited to; graphs, summary tables including mean and standard deviation, list of all comments, and a dissatisfied customer list.
b) We will mail the surveys to the employers.
c) Completed surveys will be sent directly to Service Provider. We expect Service Provider to provide the return envelopes with its (Service Provider’s) address and bill us for the cost.
2) Injured Worker Survey:
d) Conducted two times a year (November and May) with a report being issued after each survey (hard copy or PDF). Reports should include, but are not limited to; graphs, summary tables including mean and standard deviation, list of all comments, and a dissatisfied customer list.
e) We will supply Service Provider with a list of names and telephone numbers. Service Provider would then contact as many of those individuals as the Service Provider can by phone to conduct the survey.
f) Reports should provide satisfaction for each category as well as overall satisfaction (all categories).
3) Injured Worker Survey – Effectiveness of Rehabilitation programs:
g) Conducted quarterly with survey conducted one month after quarter end. A report to be issued after each survey (hard copy or PDF). Reports should include, but are not limited to; graphs, summary tables including mean and standard deviation, list of all comments, and a dissatisfied customer list.
h) We will supply Service Provider with a list of names and telephone numbers. Service Provider would then contact as many of those individuals as Service Provider can by phone to conduct the survey.
4) One month timeframe will be provided to conduct each of above survey.
5) Service Provider will bill us after each completed survey.
We are looking for Best Proposals. A list of questions asked about the specification, along with the answers can be found with the Tender Documents. Interested Service Providers are requested to send their proposals on or before October 2, 2009 by 14:00 Hrs (Local Time) on given address. This tender is Global and Offsite. Provider may have to visit our location for meeting and briefings purposes.
Country : United States
Status : Closed
Status : Closed
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