The trend for call centre workers to be based from home is set to increase rapidly over the next five years as businesses look to cut customer service costs.
Analyst Datamonitor claims the use of outsourced home agents is now becoming a mainstream option for businesses.
There are currently around 47,000 home-based outsourced call centre workers working 20 hours per week or more globally - predominantly in the US - and Datamonitor predicts this will rise to almost 224,000 by 2012.
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Analyst Datamonitor claims the use of outsourced home agents is now becoming a mainstream option for businesses.
There are currently around 47,000 home-based outsourced call centre workers working 20 hours per week or more globally - predominantly in the US - and Datamonitor predicts this will rise to almost 224,000 by 2012.
Read More Article...
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