The BigPond Customer Care Centre, located in Telstra's SA headquarters in Pirie Street, provides a wide range of customer assistance services including email and web-based responses to customers' technical and service inquiries, through to assistance for customers visiting BigPond's islands in the virtual world "Second Life".
Premier Rann said the new jobs were a welcome recognition of South Australia's booming Information and Communications Technology (ICT) sector.
"It is also a vote of confidence in South Australia's competitive advantages over other States.
"And these jobs come on top of Telstra's announcement earlier this year that it will create and invest in 15 fully-funded scholarships at Australia's first foreign private university, Carnegie Mellon's Heinz School of Public Policy and Management here in Adelaide.
"So I congratulate Telstra on this expansion and all those involved in making this centre a success.
"This Government has worked hard to give our State the competitive advantage over other States in terms of our low cost, high skilled, innovative, creative, ICT and education city that has a strong record of industrial peace and low rates of labour turnover," Mr Rann said.
Justin Milne said the BigPond Customer Care team in Adelaide, established in July 2005 and until now staffed by 185 customer service staff, was one of BigPond's great successes and the decision to boost its staff would bring even higher levels of service for BigPond customers.
"Top quality customer service is essential as the number of new customers grows exponentially.
"BigPond's email-based customer support team has been independently reviewed and ranked as the best in any industry in Australia. So it was logical for us, in looking at how we expand the service, to choose to boost the Adelaide team.
"This announcement is an endorsement of the quality of work the Adelaide team is achieving and our confidence in Adelaide as a source of talent for this very important service. As a member of the SA Economic Development Board I am profoundly aware the state definitely punches above its weight in the digital sector, and that's why we want this centre located in Adelaide," said Mr Milne.
Source: http://www.callcentrenews.com.au/
Premier Rann said the new jobs were a welcome recognition of South Australia's booming Information and Communications Technology (ICT) sector.
"It is also a vote of confidence in South Australia's competitive advantages over other States.
"And these jobs come on top of Telstra's announcement earlier this year that it will create and invest in 15 fully-funded scholarships at Australia's first foreign private university, Carnegie Mellon's Heinz School of Public Policy and Management here in Adelaide.
"So I congratulate Telstra on this expansion and all those involved in making this centre a success.
"This Government has worked hard to give our State the competitive advantage over other States in terms of our low cost, high skilled, innovative, creative, ICT and education city that has a strong record of industrial peace and low rates of labour turnover," Mr Rann said.
Justin Milne said the BigPond Customer Care team in Adelaide, established in July 2005 and until now staffed by 185 customer service staff, was one of BigPond's great successes and the decision to boost its staff would bring even higher levels of service for BigPond customers.
"Top quality customer service is essential as the number of new customers grows exponentially.
"BigPond's email-based customer support team has been independently reviewed and ranked as the best in any industry in Australia. So it was logical for us, in looking at how we expand the service, to choose to boost the Adelaide team.
"This announcement is an endorsement of the quality of work the Adelaide team is achieving and our confidence in Adelaide as a source of talent for this very important service. As a member of the SA Economic Development Board I am profoundly aware the state definitely punches above its weight in the digital sector, and that's why we want this centre located in Adelaide," said Mr Milne.
Source: http://www.callcentrenews.com.au/
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To get reliabe info regarding bigpond email customer service visit: http://www.allhelpline.com/bigpond-customer-service
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