CALL CENTERS are all the rage for large companies that want to maximize their opportunities while reducing costs by outsourcing some of their operations to external service providers.
But what about smaller companies that want to take advantage of the outsourcing trend?
For the most part, outsourcing has remained prohibitive and daunting to small and medium enterprises (SMEs), many of which are unable to realize greater operational efficiencies because most business process outsourcing (BPO) firms continue to focus on top-tier corporations.
Enter ePLDT and its Unified Contact Center Plus--a pre-integrated suite of cost-efficient call center applications that are meant to be easy to install and maintain.
The value proposition of the service is that it is oriented toward smaller businesses which need smaller contact center services than those normally offered by multinational BPO firms.
Read More Article...
But what about smaller companies that want to take advantage of the outsourcing trend?
For the most part, outsourcing has remained prohibitive and daunting to small and medium enterprises (SMEs), many of which are unable to realize greater operational efficiencies because most business process outsourcing (BPO) firms continue to focus on top-tier corporations.
Enter ePLDT and its Unified Contact Center Plus--a pre-integrated suite of cost-efficient call center applications that are meant to be easy to install and maintain.
The value proposition of the service is that it is oriented toward smaller businesses which need smaller contact center services than those normally offered by multinational BPO firms.
Read More Article...
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