Call Center Project - Inbound Call Center Services

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Projects Details:

Type : Project

Id : 70108486

Category : Call Center

Title : Inbound Call Center Services

Total Requirement : Work for 48 months

Description :

Contracting Authority based in Ireland wants to outsource their call center facility. The company operates 25 racecourses in Ireland and also has an Internet and Telephone betting service offering betting on Irish and UK racing 363 days in the year.
The company is seeking to outsource the operational element of its Internet and Telephone betting service.
The requirements are given below:

1. Accepting telephone calls from their customers to place bets.
   
   
2. Provider needs to give telephone and e-mail services for customer queries in relation to client account activity and information.
   
   
3. Provider needs to allocate a panel of 30 to 40 agents who will be specially trained to take bets and deal with customer service queries.
   
   
4. The volume of calls is 350k calls per year with average call duration of 1 minute.
   
   
5. The most bulk of calls come in during the 5 minutes prior to the off of horse-races in Ireland and the UK.
   
   
6. Provider needs to update the database of clients in regular basis.
   

The closing date for receipt of tender or request to participate is 10th January, 2008 by 12:00 (Ireland Time). Tender documents must be received to the address given in the tender document before the closing date. For more information download the attachment. Please refer the Tender Document for more information and apply accordingly that. Payment system will be negotiated with the provider only.

Budget Estimate : 9,00,000 to 11,00,000 Euro

Country : Ireland

Status : Closed

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