BM (NYSE:IBM) and Genesys Telecommunications Laboratories are expanding their presence in the market for call center systems in China using a jointly developed "Call Center in a Box" solution, according to the two companies. If successful the vendors may tailor the solution for other markets.
IBM and Genesys, an Alcatel-Lucent company, have been developing, marketing and deploying call center solutions together for eight years and have more than 300 joint customers around the world, including in China, said Brig Serman, IBM vice president of strategic alliances. But the new Contact Center in a Box solution is designed to expand both companies' presence in China, Serman said.
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IBM and Genesys, an Alcatel-Lucent company, have been developing, marketing and deploying call center solutions together for eight years and have more than 300 joint customers around the world, including in China, said Brig Serman, IBM vice president of strategic alliances. But the new Contact Center in a Box solution is designed to expand both companies' presence in China, Serman said.
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