Monday, December 10, 2007

Malls becoming call center hubs, says BPO exec

Due to lack of readily available office space, shopping malls are becoming the best alternative for business process outsourcing sites, according to the head of call center operator TeleTech.

In an interview, Maulik Parekh, TeleTech's general manager for Asia covering Malaysia, Hong Kong and the Philippines, said six out of the company's 10 facilities are located in malls.

Parekh announced TeleTech will open two more centers early next year, likewise located in malls. One will be at SM mall in San Fernando, Pampanga and the other in Robinson's mall in Sta. Rosa, Laguna

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