The call center jobs market is changing as outsourced contact center services become more popular. The growth of this sector, Frost & Sullivan (News - Alert) said in a recent report, is driven by financial, strategic and technological factors.
Strategically, many organizations looking for ways to focus on core competencies are finding that it makes sense to outsource some or all of their call center operations to firms that specialize in customer interactions.
Financially, outsourcing call center operations also makes sense, because often consistent results can be achieved more effectively by outsourcing than staying in-house, Frost & Sullivan analyst Michael DeSalles said in the report.
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Strategically, many organizations looking for ways to focus on core competencies are finding that it makes sense to outsource some or all of their call center operations to firms that specialize in customer interactions.
Financially, outsourcing call center operations also makes sense, because often consistent results can be achieved more effectively by outsourcing than staying in-house, Frost & Sullivan analyst Michael DeSalles said in the report.
Read More Article...
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