Best in Class companies realize that in addition to setting up a network of virtual agents, they must also provide other channels of support, such as Web and e-mail, to allow customers to obtain answers to their questions in their channel of choice. This is key for companies to enhance the overall customer experience, while reducing costs.
The need to support a 24/7 global environment has forced companies to reinvent how they approach the various components of a successful call center.
Determining the right combination of people, processes and technologies is critical to the effectiveness of the virtual call center -- a call center that functions in every respect as a single logical entity with agents that are physically distributed across multiple locations.
Read More Article...
The need to support a 24/7 global environment has forced companies to reinvent how they approach the various components of a successful call center.
Determining the right combination of people, processes and technologies is critical to the effectiveness of the virtual call center -- a call center that functions in every respect as a single logical entity with agents that are physically distributed across multiple locations.
Read More Article...
No comments:
Post a Comment