Wednesday, January 2, 2008

A cry for help at India's call centers

Those working nights answering calls from the U.S. and Europe face sleep disorders, heart disease, depression and family discord.

NEW DELHI -- The call center job came with a good salary and good perks, especially compared to many other opportunities for young people in India.

But as 26-year-old Vaibhav Vats says, it was doing him no good. His weight grew to 265 pounds and long overnight hours gave him little time for a social life. Eventually, he quit.

"You are making nice money. But the trade-off is also big," said Vats, who spent nearly two years at an IBM Corp. call center handling customer calls from the United States.

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