Friday, April 10, 2009

Call Center Tender - Contact Center Services for Health Organization (Inbound & Outbound)

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Projects Details:

Type : Tender

Id : 18956298

Category : Call Center

Title : Contact Center Services for Health Organization (Inbound & Outbound)

Estimated Budget : 600000 GBP to 750000 GBP

Total Requirement : Contract for 24 Months

Description :

We are UK based organization providing general health services. We are looking for qualified and experienced service provider for our requirement of Contact Center Services. This service will support our patients and hospital discharge arrangements. The service required will be primarily an inbound service with the enhanced functionality of outbound calls and email. The contract will be for 24 months. Our estimated budget is 600000 GBP to 750000 GBP.
Scope of services:
  1. Provider will capture various data from the callers.
  2. Provider will provide inbound with the capability of outbound calls and email service.
  3. Call volume and the operation timings will be discussed later on with the interested service providers only.
Payment terms are negotiable. Interested service providers are requested to send their expression of interest on or before 24th April, 2009 by 12:00 noon via e-mail only. An information session (Optional) will be held at 9:30am to 12:30pm on the 21st April, 2009. This tender is global and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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