Thursday, January 31, 2008

Telemarketing Basics Can Lead to Call Center Success

While call centers have evolved into multi-channel contact centers with various initiatives and technologies, telemarketing is still a basic concept within many of these centers. For those conducting outbound calling, there are certain “basics” that never change, and if followed can help to generate successful practices.

TeleResources (News - Alert), Inc. recently published the white paper, “Understanding Telemarketing: A Quick Start Guide to Telemarketing Success.” In this report, the company provides key basics that are important for every call center that performs outbound or telemarketing services.

One of the first things to consider when designing a call center that will perform telemarketing services is the design. This is not to say the design of the building, but the design of the center.

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1 comment:

DKM Online said...

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