The success of the call center industry within a specific region can often depend upon those in power in that region. For Canada, New Brunswick has remained a call center capital. However, this dynamic industry is demanding change in government thinking. BPO Services is at booming satge in India.
According to economists, global competition, the high value of the Canadian dollar and the tight labor market are changing the future of the call center business. Independent economic consultant, David Campbell, argues that the area should put more emphasis on attracting financial services and hedge fund centers, which tend to pay higher salaries.
New Brunswick has a goal of becoming self-sufficient by 2026. Campbell warns that this goal will never be realized if the region continues to offer incentives to call centers that pay employees no more than $10 to $12 per hour.
“Those jobs filled a need, but now that we have low unemployment, we need to look for jobs that will contribute taxes that will pay for government services,” Campbell shared in a statement. “Essentially, we were attracting jobs that did not generate enough taxes to pay for the government services covering the worker.’’
As a result of his research, Campbell estimates the province needs to bring in jobs that pay salaries of at least $40,000 and $50,000 a year if it expects to get the kind of tax revenue it needs to become self-sufficient. The region will also struggle to persuade former residents to return or attract immigrants if it offers mostly lower paying jobs.
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According to economists, global competition, the high value of the Canadian dollar and the tight labor market are changing the future of the call center business. Independent economic consultant, David Campbell, argues that the area should put more emphasis on attracting financial services and hedge fund centers, which tend to pay higher salaries.
New Brunswick has a goal of becoming self-sufficient by 2026. Campbell warns that this goal will never be realized if the region continues to offer incentives to call centers that pay employees no more than $10 to $12 per hour.
“Those jobs filled a need, but now that we have low unemployment, we need to look for jobs that will contribute taxes that will pay for government services,” Campbell shared in a statement. “Essentially, we were attracting jobs that did not generate enough taxes to pay for the government services covering the worker.’’
As a result of his research, Campbell estimates the province needs to bring in jobs that pay salaries of at least $40,000 and $50,000 a year if it expects to get the kind of tax revenue it needs to become self-sufficient. The region will also struggle to persuade former residents to return or attract immigrants if it offers mostly lower paying jobs.
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