Wednesday, March 26, 2008

Call center operated by the visually challenged in Mumbai

MUMBAI: Mumbai boasts of a business process outsourcing unit that is predominantly run by the visually challenged.

The call centre named "Drishti', which translated from Hindi to English means 'Vision', is the only call centre in India that has put in its faith in the visually impaired.

Officials claim that in just eight operating months, the number of employees has almost tripled, and for all those working happily at the call centre, being sightless is no barrier to earning a decent livelihood.

"This is my first job and I really like it. I thought it would be tough working in call centers but it took me eight days during the training. Initially I faced some problems but now it's fine," said Mangesh Indulkar, a visually impaired employee.

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