Call centre workers stressed and depressed, study finds

Canada's half a million call-centre workers are suffering higher rates of stress and emotional difficulty than those in other industries, a study released Monday says.

Workers in call centres are more likely to access their employee-assistance programs than employees in other industries, the survey said.

According to data compiled by Shepell-fgi, a provider of workplace health services, seven per cent of call-centre employees access EAP compared with five per cent in all other industries. Younger workers are also far more likely to seek help - 42 per cent in call centres versus 17 per cent overall.

As well, call-centre worker accesses to EAP programs were more likely to be for emotional issues (15 per cent versus 11 per cent overall) and stress (19 per cent versus 15 per cent overall).

"There is no question, working in a call centre is unique and has its own concerns," said Rod Phillips, CEO of Shepell-fgi, which describes itself as Canada's leading provider of workplace health services.

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