Call Center Project - UK Secured Loan, IVA Leads, Debt Management

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Projects Details:

Type : Project

Id : 11832494

Category : Call Center,

Title : UK Secured Loan, IVA Leads, Debt Management Process

Estimated Budget : 35 GBP Per Lead

Total Requirement : Center with any number of Seats

Description :

We are India based looking to outsource our call center requirement of UK Secured Loans/Re-Mortgage, IVA Leads, Debt Management. The requirement is of center with any number of seats which can dial in UK during normal business hours. The center has to arrange their own leads and we will provide the training material. The payout will be 35 GBP per confirmed lead which will be paid on weekly basis. We require minimum 5 leads per day for each call center but if center generates more than 20 Leads per day we will pay two times in week. Lead delivery and confirmation will be via our CRM and center can keep check on their performance through this CRM. Interested service providers are requested to contact us as soon as possible with their proposals.

Country : India

Status : Closed

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Microsoft sets its sights on the UC call center market

Microsoft may be a relative newcomer to Internet telephony, but its name does carry a certain cachet. And when it throws its weight behind a project, there's not too much that can stop it from moving forward. Its announcement earlier this month at VoiceCon Orlando 2008 that it was taking an equity stake in contact center company Aspect Software sent a message that the software giant was expanding its efforts to reach out to call centers on a global basis.

The duo said Aspect would integrate the next version of its Unified IP call center software with Microsoft's Office Communications Server 2007, crafting a unified communications server and call center suite. Microsoft hopes it can nudge open some doors of companies already working with Aspect, and position OCS as a major player. The key is the functionality it can bring to the mix, allowing, for example, call center agents to reach out to available experts to help with calls that go beyond the scope of the call center's expertise. Agents will be able to track expert availability, send them an IM, transfer the call or conference it.

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Call Center Project - Pay less Pharma Sales Campaign

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Projects Details:

Type : Project

Id : 13289144

Category : Call Center,

Title : Pay less Pharma Sales Campaign

Estimated Budget : 150 USD per Sale

Total Requirement : 5-10 Center with atleast 10 Seatsseats

Description :

W We are Canada based looking to outsource our Pay less Pharma Sales Campaign. We need centers with 10 seats to dial USA in normal business hrs. for medical discount package sales, leads and training material will be provided by us. The payout for the campaign is 150 USD per approved sale. Interested service providers are requested to contact us as soon as possible with their proposal.

Note-Initial formalities need to proceed from our India branch office

Country : Canada

Status : Closed

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Call center operated by the visually challenged in Mumbai

MUMBAI: Mumbai boasts of a business process outsourcing unit that is predominantly run by the visually challenged.

The call centre named "Drishti', which translated from Hindi to English means 'Vision', is the only call centre in India that has put in its faith in the visually impaired.

Officials claim that in just eight operating months, the number of employees has almost tripled, and for all those working happily at the call centre, being sightless is no barrier to earning a decent livelihood.

"This is my first job and I really like it. I thought it would be tough working in call centers but it took me eight days during the training. Initially I faced some problems but now it's fine," said Mangesh Indulkar, a visually impaired employee.

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Call Center Tender - Call Center Services

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Projects Details:

Type : Tender

Id : 20968538

Category : Call Center,Data Research and Analytics

Title : Call Center Services

Estimated Budget : Need best quotations

Total Requirement : Contract for 1year

Description :

We are USA based tourism organization. We are looking for capable and experienced call center providers for our requirements of call center services including inbound, outbound, e-mail and chat service. Advertising is our primary marketing strategy. We advertise to encourage people to choose various travel destinations. We have our toll free numbers for public to gather information on traveling. The flow of calls from electronic advertising is unpredictable. In Fiscal Year 07, our advertising campaign produced more than 120,000 telephone calls.
Scope of work:

1. Provide real-time information processing and on-line reporting.
2. Receive initial training and provide on-going training to in-bound Information Specialists and out-bound Telesales Specialists.
3. Order Calls: This includes the processing of all order calls to our toll free lines (except credit card order calls).
4. Information Calls: This includes all calls to our toll free lines when information is referred to the call and information is captured from the caller, but an order is not made to receive a travel kit.
5. Voicemail Calls/Interactive Voice Response (IVR): This includes all calls (including order calls and information calls) that are retrieved from the voicemail or IVR system by the Information Specialists and recorded into the call system.
6. Callback Calls: A callback occurs when the Information Specialist cannot readily answer or provide the requested information while speaking with the customer; therefore to ensure a quality customer care experience, a callback at a later date and time will be arranged to provide the customer with the information that they have requested.
7. Repeat Calls: A repeat call occurs when a customer calls back to check on the status of previous orders and additional information is referred, or a new order is placed.
8. Credit Card Order Calls: This includes answering and processing calls when an order is placed and the credit card number is received and processed.
9. Call Transfer: This occurs when a caller must be transferred to a County or private sector business line or other toll free line (not at Call Center) to receive more specific information not currently provided by the Call Center.
10. Out-bound Call Center/Telemarketing: This service includes conducting telephone surveys to consumer, tourism industry representations and any other businesses deemed appropriate.
11. Web Transactions: This includes, at a minimum: e-mail messages, text chat sessions, and instant messaging, co-browsing and online forums.
    

The provider must staff the best personals to give best service. The payment will be on monthly basis. We need quotations on per minute basis. Interested providers are requested to send their proposals before 15th April, 2008 to the given mailing address. A pre-proposal conference (not mandatory) will be held on 2nd April, 2008. For more details have a look on attachment.

Country : United States

Status : Closed

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Call Center Project - Website Sale Process

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Projects Details:

Type : Project

Id : 21034234

Category : Call Center,

Title : Website Sale Process

Estimated Budget : 2000-5000 USD

Total Requirement : 5-10 seats

Description :

We are India based and looking for call center to dial USA for our requirement. We need 5-10 seater call center for our Website sales process. We Will Provide Leads And Training Material. Center needs to dial in Normal Business hrs + Weekend and Holidays. Payout\'s is 2000 - 5000 USD. Payment will be monthly. We will pay by Pay pal. It is a campaign where you have to do B2B calling and sell website. We will pay $150 to the call center if the call center gives us a sale of $500 and will pay $50 for a $250 sale. Interested Service Provider are requested to contact us as soon as possible.

Note: We prefer to be contacted by email first by the service provider with there complete work profile and sample work before further discussion.

Country : India

Status : Closed

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Call Center Agents Must Improve Sales Techniques

Filipino call center agents must improve their sales techniques to compete more strongly with outsourcing giant India, according to an industry observer.

India’s “classic” outsourcing model derives its strength from outbound sales, said Catriona Wallace, managing director for Callcentres.net.

The Sydney-based online publishing firm recently came out with industry forecasts for the Asia Pacific region. Its study covered nearly 2,500 companies with call center operations across Singapore, China, India, Malaysia, Thailand and the Philippines.

Wallace, however, acknowledged that the Philippines’ strength lies in customer support, which makes up the bulk of the contact center industry in the country.

Results of the said study showed that call centers are now in a period of transition from providing traditional services and support to revenue-generation.

Among Southeast Asian countries, the Philippines is leading the way in this transition from the initial model of call centers as cost center.

The study shows that 65 percent of contact centers recognize the opportunity to “up-sell” or “cross-sell” during a typical call, meaning more opportunities to generate revenue

According to the study, about 70 percent of contact centers in the Philippines are already measured as profit centers. In contrast, only about 32 percent of contact centers in Singapore are profit centers.

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Call Center Tender - Market Research and Telephonic Survey Service

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Projects Details:

Type : Tender

Id : 19460860

Category : Call Center,Data Research and Analytics

Title : Market Research and Telephonic Survey Service

Estimated Budget : 2,00,000 GBP

Description :

A UK based contracting authority is seeking tenders for the provision of telephonic survey process by way of quantitative market research. The framework would aim in concept of the choice and value to all gas and electricity customers by promoting competition and regulating monopolies. The requirements are broken down into the following lots:

LOT 1: Quantitative market research: telephone, and on-line surveys amongst domestic and business customers. Including, but not limited to, customer satisfaction, market segmentation and trade-off analysis.

LOT 2: Qualitative market research including, but not limited to, focus groups, depth interviews and mystery shopping.

LOT 3: Deliberative research with customers and expert audiences. Including, but not limited to, deliberative workshops, reconvened groups, qualitative panels, trade-off analysis, interactive voting. The Framework will be on a call off basis and the work would be under each lot basis.

The contract will be of 4 years and the closing date of the contract is 15/4/2008 so interested companies are requested to send their proposal before the deadline. For more details and better understanding do refer to the terms and conditions attached in the Doc file.

Country : United Kingdom

Status : Closed

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Nonprofit's call center targets national needs

El Paso's latest call center is out for blood.

United Blood Services, a not-for-profit company that provides donated blood and blood components to more than 500 hospitals in 18 states including Texas, is consolidating its call center operations for more than 70 cities into two national call centers in El Paso and in Tempe, Ariz., a Phoenix suburb.

The El Paso center, at 20-B Concord in the Butterfield Industrial Park near El Paso International Airport, now has 90 mostly part-time employees, and is expected to grow to 150 to 200 mostly part-time jobs in the first quarter of next year, said Paula Villalobos-Jimenez, United Blood Services regional vice president overseeing the new call center.

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Call Center Project - Debt Settlement Telemarketing

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Projects Details:

Type : Project

Id : 93239893

Category : Call Center,

Title : Debt Settlement Telemarketing

Estimated Budget : 40 USD per sale

Description :

We are India based company and looking for call center for debt settlement telemarketing project. We need three more centers. The campaign is having highest approval. Payout is 40 USD per sale and 200 USD will be bonus on completing 500 approved sales in a month. This is an ongoing process and payment will be on weekly basis. We may go for daily payment only if centers assures about the sales. We may give advance payment on the basis of our discussions. Interested Service providers are requested to contact us as soon as possible.

Country : India

Status : Closed

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Call Center Project - Appointment Setting for Insurance Plans

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Projects Details:

Type : Project

Id : 14991903

Category : Call Center,

Title : Appointment Setting for Insurance Plans.

Estimated Budget : 12,500 INR Per Seat

Total Requirement : Center with 15-25 Seats.

Description :

We are India based looking to outsource our requirement of Appointment Setting. We need center with 15- 25 seats and at least 15 phone lines that can dial metro cities of India and set appointments for our insurance plans. We will provide training material and centers need to manage their own leads. Payout will be 12,500 INR per seat and we will also pay phone bills but we want approximately 80 appointments per week per seat. This is a 1 year contract. Interested service providers are requested to contact with their profiles.

Country : India

Status : Closed

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Report: Workforce Management Apps Make the Most of Call Center Resources

Contact center research company DMG Consulting recently announced the publication of its 2008 Contact Center Workforce Management Market Report, a guide to the essential and evolving contact center workforce management market, products and vendors. The report reveals some interesting and revealing stats. DMG reports that the contact center workforce management market grew at a rapid rate of 15 percent in 2007.

As anybody who manages a contact center knows, the seemingly impossible task that needs to be accomplished every day is, "make more with less." While budgets and headcounts get cut, expectations of better sales, better service, greater customer retention and satisfaction rise.

Most contact center technologies, when chosen well and implemented properly, can help companies make more out of less. But few of them can do it so dramatically as workforce optimization solutions: specifically, workforce management and quality monitoring.

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Call Center Project - Tele-Marketing For Hydro Power Saver Products

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Projects Details:

Type : Project

Id : 74168319

Category : Call Center,

Title : Tele-Marketing For Hydro Power Saver Products

Estimated Budget : 60 USD

Total Requirement : 10 to 15 seats

Description :

We are Pakistan based and looking for a call center that can do telemarketing sale for Hydro Power Saver products in Canada. We need 10 to 15 seats and payout will be 60 USD Per sale. Script and FAQ details will be provided by us but center needs to generate their own leads. The process will be On-going. Interested Service Provider are requested to contact us as soon as possible.

Country : Pakistan

Status : Closed

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Call center attrition rates lower but HR still a challenge

Filipino call center agents are staying in their jobs longer but the industry still needs to improve attrition rates, according to a study by Callcentres.net.

The study covered nearly 2,500 companies with call center operations across Singapore, China, India, Malaysia, Thailand and the Philippines. In the Philippines, 87 companies were covered by the study.

According to the report, agent attrition rate in the country has gone down from 18 percent to 15 percent in the last year.

"We are seeing some improvement with agent tenure in the Philippines increasing steadily, with the average time an agent remains working in a center now around 22 months, up from 18 months," said Catriona Wallace, managing director of Callcentres.net.

Based in Sydney, Australia, Callcentres.net is involved in online publishing focused on the contact center sector.

On the average, full-time agents in the Philippines stay in a call center for around 22 months while part-time agents stay for about 10 months. Team leaders, meanwhile, stay for more than three years while managers stay longer as much as six years, according to the study.

The study also projected the industry to increase by 23 percent in capacity, or around 129,000 seats this year. The average number of seats per organization is also forecasted to increase from around 670 last year to 800 this year.

Wallace, however, said the local call center industry must continue to address its HR challenges, including attrition.

“HR remains a critical challenge….where is the industry recruiting and where it will find the right skills," she said during a press briefing.

Overall, the study showed that call centers in Asia are in a period of transition from the traditional model of providing customer support to becoming "profit centers," or focused on sales and revenue generation.

The study was sponsored by vendors Genesys and Autonomy, which sell industry-specific software solutions for contact centers.

Source : http://newsinfo.inquirer.net/

Call Center Tender - Telephone Survey

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Projects Details:

Type : Tender

Id : 86113240

Category : Call Center

Title : Telephone Survey

Estimated Budget : Need best quotations

Description :

We are a Canada based organization looking for companies providing the call center facilities for our requirement of Survey. Providers need to make calls to businesses and residents within the city. The survey will identify the most significant issues that will require further analysis. The database will be provided by us. We need rate per hour from providers.

Our requirements:

1. A final version of survey questions
2. An electronic database and spreadsheet files of individual survey responses
3. A draft report
4. A final report
   

The reports, data and all related materials will be submitted electronically to us. The providers may have to attend the meetings. Payment will be on monthly basis. So, interested companies are requested to submit their proposals with their best quotes on or before 13th March, 2008 by 3:00PM (Local Time). The contract will be awarded on 18th March, 2008. For more details have a look on attachment.

Country : Canada

Status : Closed

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Call Center Project - Selling of Religious Tour

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Projects Details:

Type : Project

Id : 13716538

Category : Call Center,

Title : Selling of Religious Tour

Estimated Budget : 300 USD Per full sell

Total Requirement : Till October 2008

Description :

We are a USA based Travel Agency looking for a center to sell our religious tours .Tour will be leaving for Israel from Newark, NJ on June 8, 2009 for 8 days. For every 6 people who go and pay for the trip will be considered full sales and providers will be paid 300 USD per full sale. Our tour cost is 2498 USD. Center need to dial church’s and people in USA. We will also pay for collecting data of interested people's name, address, phone, email but that is negotiable. We need the campaign completed till October 2008. Center needs to manage there own lead and script. Interested Service providers are requested to contact us as soon as possible.

Country : United States

Status : Closed

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Call Center Recording Helps Agents Self-Improve

Traditional call centers throughout the world have long relied on call recording applications to provide supervisors and managers with the ability to monitor agents’ calls to determine where training is needed, if customer needs are being met and a change is needed in processes.

While call recording is an essential tool for managers, it can also be a very valuable tool for call center agents. Contrary to popular belief, not all agents are in their position without choice. Many of these individuals enjoy their work and would benefit from the value that call recording can provide.

Managers and supervisors can spend hours listening to recorded calls to identify areas of weakness. Why not work such monitoring tasks into the agent’s schedule? While it is understandable that the call center would rather have the agent on calls rather than listening to calls, it makes perfect sense that the agent may be able to guide their own performance improvement through this motivation.

It is highly likely that the agent has been inundated with information from his or her superiors on how to improve their calls, what to avoid and what to focus on, how quickly the call should be handled and how many calls should be completed within a given time frame. While all of these points are important, hitting on them everyday won’t necessarily entice the agent to improve.

Empowerment is a completely different story. Studies throughout the world have shown that when a person is empowered to make change, change happens and it happens swiftly. The person is motivated be his or her newfound position and strives to make the necessary changes to succeed. The same is true within the call center.

Any agent worth keeping in the call center understands the performance points that must be hit every day. Why not empower them with their own improvement processes? Allow the agent to listen to his or her own calls and measure their own performance against the standard KPIs within the center.

Call recording is meant mainly for training purposes within the call center. For those agents that really are looking to improve, listening to criticism from a supervisor or manager – no matter how constructive it may be – can cause the agent to stop listening. This defensive mechanism tends to be built into our psyche to protect our fragile egos. In the call center however, it can work against the agent trying to improve.

Turning to a strategy of empowerment could instead motivate the agent base to improve their performance on their own. Such a strategy could not only improve overall KPIs, it would also free managers and supervisors to focus on more important business drivers, and may even require less management within the center. The benefits are numerous – why not give it a try?

For more, check out the Call Center Recording channel on TMCnet.

Source : http://www.tmcnet.com/

Call Center Tender - Exit Interviews by Telephone

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Projects Details:

Type : Tender

Id : 14739460

Category : Call Center

Title : Exit Interviews by Telephone

Estimated Budget : Need best quotations

Total Requirement : Ongoing Requirement

Description :

We are USA based medical organization. Our department of Human Resources seeks highly skilled and qualified company for our requirement of Exit Interviews. We have currently over 17,000 employees with us. We have found that round about 2700 employees has left the institution during the last fiscal year with approximately 150 to 250 individuals leaving the institution every month. We are looking for a provider that will be able to conduct exit interviews via phone with departed employees.

The provider will be asked to conduct the interviews on an ongoing monthly basis. Names and contact information will be provided by us. Questions to be asked during the interviews will be agreed upon by our project team. A sample of exit interview questions shall be provided to each provider responding to this process. The vendor shall provide monthly reports of the themes derived from the interviews, with a comprehensive report provided at the end of the fiscal year. Names and information that can be used to identify an individual will be held confidential by the provider.

We are looking for best quotations and proposals from providers. For quotation please check our pricing schedule document attached with the tender notice.

Interested companies are requested to give their proposals on or before 28th March, 2008 by 3:00 PM. Successful provider may be invited to conduct an in-person presentation (approximately one-hour). All questions will be answered by e-mail only till 14th March, 2008. For more details have a look on attachment.

Country : United States

Status : Closed

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Call Center Project - Domestic Inbound and Outbound Center

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Projects Details:

Type : Project

Id : 89783629

Category : Call Center,

Title : Domestic Inbound and Outbound Center

Estimated Budget : Looking for best proposals

Total Requirement : 6-10 Seats

Description :

We are India based looking for call center for our Domestic inbound and Outbound support process. We need centers with 6 – 10 Seats who can receive inquiry calls from a particular location and then later center have to make outbound calls with answers for same inquires. Call flow may go upto 600 per day, center need to work 24 x 7. Payment will be made either by cheque or by bank transfer on monthly basis. Interested service providers are requested to contact as with their best quotation and profile.

Country : India

Status : Closed

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Call Center Industry in Canada May Require Drastic Change

The success of the call center industry within a specific region can often depend upon those in power in that region. For Canada, New Brunswick has remained a call center capital. However, this dynamic industry is demanding change in government thinking. BPO Services is at booming satge in India.

According to economists, global competition, the high value of the Canadian dollar and the tight labor market are changing the future of the call center business. Independent economic consultant, David Campbell, argues that the area should put more emphasis on attracting financial services and hedge fund centers, which tend to pay higher salaries.

New Brunswick has a goal of becoming self-sufficient by 2026. Campbell warns that this goal will never be realized if the region continues to offer incentives to call centers that pay employees no more than $10 to $12 per hour.

“Those jobs filled a need, but now that we have low unemployment, we need to look for jobs that will contribute taxes that will pay for government services,” Campbell shared in a statement. “Essentially, we were attracting jobs that did not generate enough taxes to pay for the government services covering the worker.’’

As a result of his research, Campbell estimates the province needs to bring in jobs that pay salaries of at least $40,000 and $50,000 a year if it expects to get the kind of tax revenue it needs to become self-sufficient. The region will also struggle to persuade former residents to return or attract immigrants if it offers mostly lower paying jobs.

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Call Center Project - Personal Loan Campaign for Mumbai

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Projects Details:

Type : Project

Id : 35993193

Category : Call Center,

Title : Personal Loan Campaign for Mumbai

Estimated Budget : 250-350 INR per lead

Description :

We are India based looking to outsource our requirement of call center. We need center who can dial for our personal loans campaign for Mumbai. Service providers need to manage their own leads and we will provide training for process. Payout is 250 – 350 INR per lead, but it may vary on the basis of number of leads generated by center. We may fix payout per seat on the basis of centers performance. Interested centers are requested to contact us as soon as possible with their proposals

Country : India

Status : Closed

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200 new jobs expected at Sydney call centre

The province is helping a call-centre company ring in up to 200 new jobs in Sydney.

Nova Scotia Business Inc., the province's business development agency, announced Monday it will provide the ICT Group with a five-year payroll rebate of up to $1.4 million.

The company has to reach its target of 200 jobs to get the whole amount. BPO Services is at booming satge in India.

ICT says it recently landed a contract to provide client support for Bell Mobility. Much of the new service work will be done out of its centre in Sydney, which opened in October 1998 and was one of the first big call centres in Cape Breton.

Economic Development Minister Angus MacIsaac said the payroll rebate shows the province's commitment in helping companies create "quality employment."

Each call-centre job pays about $26,000 a year, including benefits, according to NSBI, and some of the new positions will be posted immediately.

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Call Center Project - Australian Wireless Process

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Projects Details:

Type : Project

Id : 58765709

Category : Call Center,Internet Marketing,Data Entry

Title : Australian Wireless Process

Estimated Budget : 150 AUD per sale

Total Requirement : 15-25 seats Center

Description :

We are Australia based looking to outsource our Australian Wireless process. Experienced centers are welcome with good ability to make high sales. Centers must have 15-25 seats and need to dial in Australian business hours, leads and training material will be provided by us. Payout is 150 AUD per sale and payment will be made weekly by wire transfer. Interested centers are requested to contact us with their company profile

Country : Australia

Status : Closed

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