Office Ally to host job fair in quest to fill 20-30 positions
A new call center headed to Vancouver will host a “casting call” for employees next week, as it seeks to fill between 20 and 30 positions.
Office Ally, a company headquartered in Laguna Beach, Calif., will host a job fair from 8 a.m. to 1 p.m. Tuesday at the office location of its new Vancouver call center, 16703 S.E. McGillivray Blvd., near the Fisher’s Landing Fred Meyer.
Prospective call center employees are asked to bring résumés for job openings as customer service and sales representatives, appointment setters and mail clerks. The positions pay between $10 per hour and $12 per hour. Founded in 1999, Office Ally is an electronic clearinghouse that acts as a go-between in processing insurance claims for doctor’s offices, clinics and hospitals, said Darell Holder, a human resources official with the company.
“The doctors submit the claim to us for free and we scrub the claim for accuracy and forward it to the insurance company,” Holder said, a process paid for by the insurers.
Office Ally plans to open its Vancouver call center by Jan. 26, said Brian O’Neill, company founder, chief executive officer and president.
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Wednesday, December 31, 2008
New call center seeking workers
Tuesday, December 30, 2008
Call Center Project - US Fraud Insurance Process
ITMatchOnline.com is the easiest way to find right partners across the world.
Projects Details:
Type : Project
Id : 10492070
Category : Call Center
Title : US Fraud Insurance Process
Estimated Budget : 100 USD per sale
Total Requirement : Minimum 20 Seats
We are USA based Company having office in India. We are looking for Call Centers with minimum 20 seats for US Fraud Insurance Process (Please check attachment for process details). Centers need to dial US all zones during normal business hours. We will provide leads, training material and online portal to check the status of the sales and report. Payout will be 100 USD via bank transfer on weekly basis. Interested service providers are requested to contact us as soon as possible.
Status : Closed
Monday, December 29, 2008
CTI: The Bridge to a More Cost Effective Contact Center
Computer telephony integration (CTI (News - Alert)) technology, which synchronizes and blends telephone and computer interactions, has been around since the 1970s. While CTI offers a business many different benefits, the major users of this technology are contact centers that utilize CTI to reduce costs, decrease call handling time and improve efficiencies. The most common application of CTI is a “screen pop” where the CTI technology provides agents with caller information on their computer monitor as soon as the agent picks up the call. Additionally, CTI has the ability to authenticate and verify callers, route calls to the most appropriate agent through intelligent call routing rules, and allow call centers to fully utilize technologies such as interactive voice response (IVR), automatic number identification (ANI), and voice and video conferences.
A CTI application offers businesses the ability to increase profits by not only lowering expenses, but also, and perhaps more importantly, through brand differentiation and increased customer loyalty. Implementing CTI has numerous benefits to the enterprise and the caller. It is able to dramatically improve customer satisfaction while simultaneously reducing call center costs. It also is able to improve security by eliminating a potential breach point.
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Sunday, December 28, 2008
Call Center Tender - In-bound Call Center Services (Customer Service)
ITMatchOnline.com is the easiest way to find right partners across the world.
Type : Tender
Id : 20755275
Category : Call Center
Title : In-bound Call Center Services (Customer Service)
Estimated Budget : 15000000 GBP
Total Requirement : Approximately 45000 calls per month.
We are UK based organization. We are looking for qualified and capable service provider for our requirement of Call Center Support Services. We are providing a telephone helpline services to people on a range of common legal problems. The service provider will provide a front-end triage call centre service staffed by appropriately skilled operators. The contract will be for 5 Years. Our estimated budget will be 15000000 GBP. Approximately 45000 calls per month.
Scope of services:
- A front-end triage call center service staffed by appropriately skilled operators.
- Handles all initial calls and provide appropriate information to the callers.
- Capability to seamlessly transfer calls to a number of specialist external advisors and help lines.
- A client survey function undertaking a range of customer satisfaction questionnaires on behalf of us.
- The provider should be able to take advantage of developing technology and & be offer web and SMS capability.
Country : United Kingdom
Status : Closed
Friday, December 26, 2008
Call Center Project - UK Debt Settlement Process
ITMatchOnline.com is the easiest way to find right partners across the world.
Projects Details:
Type : Project
Id : 22728852
Category : Call Center
Title : UK Debt Settlement Process
Estimated Budget : 18 - 24 GBP per Lead
We are New Delhi; India based Company looking for Call Centers for our Debt Settlement Process (Please check attached file for debt settlement criteria). We need centers with minimum 5 seats to dial UK during normal business hours for Debt Settlement. Centers have to manage their own leads and we will provide calling script. Please check the attached file for payout details, will be paid by e-transfer on weekly basis. Interested service providers are requested to contact us as soon as possible.
Status : Closed
Tuesday, December 23, 2008
Mobility, faster call handling goal of cutting-edge call centers
Innovations in presence, service-oriented architecture and mobility are what the most aggressive users of IP contact centers are looking for, according to a Gartner report. (Learn more about IP contact centers.)
With these tools, cutting-edge businesses hope to improve routing of calls through their centers so they are handled quickly by the appropriate agents who are equipped with comprehensive knowledge about the caller, Gartner says in its "Magic Quadrant for Contact Center Infrastructure, Worldwide" report. The goal -- faster call resolution times.
For example, SIP-based call center platforms, which all the major vendors embrace, could tap into presence information to find the most appropriate available call agent and integrate that data with customer relationship management (CRM) applications to provide the agent with comprehensive caller information. The system could use mobility clients as well to tap nontraditional agents such as workers at home or traveling to handle calls that require particular expertise.
Or the CRM data could be used to determine whether callers should be placed in a faster queue or moved to the front of the line based on the level of service they've contracted for and their and calling history.
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Monday, December 22, 2008
Call Center Tender - Telephone Survey Process
ITMatchOnline.com is the easiest way to find right partners across the world.
Type : Tender
Id : 13223286
Category : Call Center
Title : Telephone Survey Process
Estimated Budget : Request for Information
Total Requirement : Approximately 1500 Calls in Each Survey
We are Canada based organization. We are looking for call center providers for our requirement of Telephone Survey Process. The provider will make approximately 1500 calls and average call duration will be 15 minutes. The successful provider will be required to complete the survey process by April 30, 2009.
Scope of Services:
- Review current survey design and modify as required
- Complete telephone survey
- Develop summary report and detailed report
- Provide all raw data tables
- Questions, Data and Scripts will be provided
Country : Canada
Status : Closed
Sunday, December 21, 2008
Call Center Project - UK Debt Management Process
ITMatchOnline.com is the easiest way to find right partners across the world.
Projects Details:
Type : Project
Id : 47749668
Category : Call Center
Title : UK Debt Management Process
Estimated Budget : 25 GBP per verified Lead
We are Andra Pradesh, India based looking for Experienced call centers for our UK Debt management Process. We need center with setup of 15-25 seats to call in UK in normal business hrs. for leads generation for debt management, centers have to manage their own leads Our payout will be 25 GBP per verified leads and will be paid vai cheque on weekly basis. Interested centers are requested to contact with profile.
Note: We need center with more then 1 year of experience only
Status : Closed
Friday, December 19, 2008
Call centre woes may cost businesses dearly
SOME consumers in the Asia-Pacific will be voting with their feet in the coming year because they are dissatisfied with the level of service of their contact centre, according to a survey commissioned by contact centre solutions vendor Avaya.
In this annual survey conducted by Sydney-based research firm callcentres.net, around 38 per cent of respondents from five Asia-Pacific countries said that they plan to switch business to a competitor in the next 12 months because of poor contact centre service levels.
And 10 per cent of respondents replied that they have already switched in the past year over the same issue.
In this survey, respondents were asked to nominate a company that they had contacted by phone recently and then answer questions based on that experience. The five Asia-Pacific countries covered were Australia, India, Japan, New Zealand and Singapore.
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Thursday, December 18, 2008
Call Center Tender - Call Center Helpline Services (In-Bound)
ITMatchOnline.com is the easiest way to find right partners across the world.
Type : Tender
Id : 12510596
Category : Call Center
Title : Call Center Helpline Services (In-Bound)
Estimated Budget : Request for Information
Total Requirement : Approximately 80000 Calls & 6000 E-mails per Annually
We are Ireland based organization. We are looking for qualified and experienced service provider for our requirement of Call Center Services for our helpline. We are looking for service provider for Call Centre services specifically in the operation of information-based or helpline services. The Helpline currently operates on a Local number and takes calls during business hours between Monday and Friday. Alongside the Helpline service handles enquiries received by email via our consumer website.
Provider will provide In-Bound calls & e-mail support to us. Centre is expected to handle in the region of 80,000 calls & 6,000 e-mail enquiries per annum. The contract will be for 48 months with the option of extension.
Scope of services:
- Flexibility to operate modified working hours and days of opening, in line with changing requirements.
- Center will provide call center services via receiving call & e-mail enquiries.
- Appropriate IT and database systems and capabilities to meet the operational and management information needs of us.
- Capacity to service email enquiries.
- Robust operational planning, quality monitoring and management policies & procedures.
- Scalability of service, to accommodate rising or declining call volumes over time.
Country : Ireland
Status : Closed
Wednesday, December 17, 2008
Call Center Project - Marketing Executive required
ITMatchOnline.com is the easiest way to find right partners across the world.
Projects Details:
Type : Project
Id : 16733686
Category : Call Center,Business Consulting
Title : Marketing Executive required
Estimated Budget : 15-19 % commssion
Total Requirement : Ongoing
We are USA based looking for individual from USA only to promote our services. We are looking for marketing executive working remotely to promote our Inbound, Outbound, and Blended call center services. Please check the attachment for details requirement. We are looking for someone on commission basis of 15-19 % of the total revenue. Interested service provider are requested to contact us as soon as possible.
Status : Closed
Tuesday, December 16, 2008
Study: Indian Enterprises at Risk from Poor Call Center Service
The Asia Pacific region holds tremendous potential for the growth of the contact center industry. More and more companies are realizing the criticality of contact centers in providing best in class customer service.
New research has highlighted the importance of contact center service for retaining customers in the Asia Pacific.
An annual research report, generated by call centers.net and commissioned by communications systems provider Avaya, has found that that Asian businesses are at risk of losing more than a third of their customers due to sub-standard contact center service.
Ten per cent of consumers polled in five Asia Pacific countries have switched to a competitor over the past year, and, overall, 37.6 percent intend to do so in the next 12 months, because of poor contact center service.
A staggering 63.3 per cent of Indian respondents, and 46.8 percent of Singapore respondents, said they would likely move their business to another company in 2009. Consumers are, however, likely to remain with the same business and refer friends and family to that business if it meets their expected level of contact center service.
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Monday, December 15, 2008
Call Center Tender - Customer Survey Process
ITMatchOnline.com is the easiest way to find right partners across the world.
Type : Tender
Id : 14106197
Category : Call Center
Title : Customer Survey Process
Estimated Budget : 220000GBP to 280000GBP
Total Requirement : Contract for 36 Months
We are United Kingdom based organization. We are looking for a capable service provider for our requirement of customer survey services. The estimated budget of this service is 220000GBP to 280000GBP for the 36 months. The provider will undertake four pieces of survey work, on a rolling basis for a three year period. Call volume and questionnaire will be provided to successful providers.
Scope of services:
- A telephone survey of applicants
- A telephone survey of recipients
- Large-scale web-based surveys
- Large-scale anonymous telephone surveys
- Large-scale postal surveys
- The provider must have the capacity to undertake interviews using the either Textphone or Typetalk facilities.
- All the data will be provided like scripts, questions and calling data.
Country : United Kingdom
Status : Closed
Sunday, December 14, 2008
Call Center Project - Ongoing Recruiting Process
ITMatchOnline.com is the easiest way to find right partners across the world.
Projects Details:
Type : Project
Id : 13156168
Category : Call Center, HR Services
Title : Ongoing Recruiting Process
Estimated Budget : Check Attachment (2800 - 12000 USD per Recruitment
Total Requirement : Ongoing
We are USA based staffing solution company looking for service provider for HR recruiting. We need to provider to recruit Local USA professional for us on ongoing basis. Please check the attached file for our current opening and pay details (2800 -12000 USD per recruitment) Interested service providers are requested to contact us as soon as possible.More details will be discussed with the selected service providers.
Status : Closed
Friday, December 12, 2008
Jobless benefits call centers a growth industry
Inside one of Seattle's fastest-growing businesses, phone lines hum with 6,000 calls a week, 20 new employees a month train in a converted classroom, and economic projections indicate a continued expansion and additional backlog of customers.
How unfortunate, employee Candy Wetmore thinks. How sad.
But this is the nature of the state Employment Security Department's call center.
Wetmore understands its economic paradox better than most. She's been taking calls from the newly unemployed for seven years now, first on the front lines and now as a supervisor.
She knows how to cut a path through a thicket of benefit regulations. She knows how to talk down a newly laid-off carpenter with a mortgage. She knows how to tell a person he or she isn't eligible for a check while gracefully steering the person toward other, more promising possibilities. She knows how to strike a balance between personal empathy and professional distance.
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Thursday, December 11, 2008
Call Center Tender - Contact Center Services (In-bound with E-mail Support)
ITMatchOnline.com is the easiest way to find right partners across the world.
Type : Tender
Id : 17711722
Category : Call Center
Title : Contact Center Services (In-bound with E-mail Support)
Estimated Budget : Request for Proposal
Total Requirement : Contract for 1 Years
We are Australia based organization. We require the services of a Service Provider who is suitably experienced and skilled in the setting up and managing of a Contact/Call Centre. This Contact/Call Centre would be set up and managed on behalf of us, and will be our initial contact point for general public enquiries, including through email and 1800 and 1300 telephone numbers. The contract will be for 1 Year with the option of extension of 2 Years. Services will be operated in normal business hours. Call volume and seats will be decided later on.
Scope of services:
- Receive general e-mails sent to our general e-mail address and either respond to them directly according to standard words, or re-direct them to the relevant areas within our department.
- Receive phone calls from our 1800 and 1300 numbers according to agreed scripts, or forward callers’ details to the relevant section of our department.
- Place orders with our publication warehousing and distribution provider based on e-mail and telephone requests received.
- Provide data capture and database management for all inquiries and publication requests.
Country : Australia
Status : Closed
Wednesday, December 10, 2008
Call Center Project - Security Alarm Appointment setting process
ITMatchOnline.com is the easiest way to find right partners across the world.
Projects Details:
Type : Project
Id : 45145677
Category : Call Center
Title : Security Alarm Appointment setting process
Estimated Budget : 12 USD Per Appointment
We are USA based looking for call center for security product selling. We need centers with 10-15 seats to dial USA homes to set appointment with home owner to sell Home Alarm Systems. Center needs to get there own leads. We will provide complete training and support. Payout’s will be 12 USD per appointment and will pay on weekly basis by Wire transfer. Interested service providers are requested to contact us as soon as possible.
Status : Closed
Tuesday, December 9, 2008
Cardella adding 55 jobs at Keokuk call center
CEDAR RAPIDS — Thomas L. Cardella & Associates is adding 55 full-time jobs at its Keokuk call center to handle a new contract.
Hiring has already begun for the positions, which will start at $9 per hour, the company said in a prepared statement. The additional 55 employees will bring employment at the call center, which opened early this year, to about 135.
Tom Cardella, president of the Cedar Rapids-based company, said the employees are being added to handle a new business-to-business contract for a Fortune 500 company. He said each employee will handle an existing territory for the customer, and will both place calls and handle inbound calls.
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Monday, December 8, 2008
Call Center Tender - Student Services Call Center for University (Inbound & Outbound)
ITMatchOnline.com is the easiest way to find right partners across the world.
Type : Tender
Id : 16020317
Category : Call Center
Title : Student Services Call Center for University (Inbound & Outbound)
Estimated Budget : Request for Proposal
Total Requirement : Contract for 2 Years
We are USA based well known university. We are looking for experienced and qualified service providers for our requirement of Call Center Services (Inbound and Outbound Calls). The contract will be for 2 Years with 1 Year extension option. Seats and call volume will be decided later on.
Scope of services:
- Center will receive calls regarding Financial Aid, Admissions, Recruitment, Registrar, and Treasury Services/Student Accounts.
- We will provide toll free (1-800) number.
- Normal hours of operation are 8:00 am - 5:00 pm. After hours coverage would be necessary during peak periods. The Call Center may be required to open on Saturdays and Sundays, as well as, have extended hours from 7:00 am - 10:00 pm during the months of August - September and January – February.
- The center will provide outbound facility as needed.
- Provider must have the ability to setup the call center within two (2) months after formal notification of award.
Country : United States
Status : Closed
Sunday, December 7, 2008
Call Center Project - Domestic Holiday Package Sales Campaign
ITMatchOnline.com is the easiest way to find right partners across the world.
Projects Details:
Type : Project
Id : 18322789
Category : Call Center
Title : Domestic Holiday Package Sales Campaign
Estimated Budget : As Per the Description
We are Indian based company looking for centers for outbound sales process. We have a country club holiday package with schemes and we need centers with 10-15 seats to do marketing in India. We will provide leads and the training material. Our payout is as per attachment. The mode will be via cheque on weekly basis. Interested centers are requested to contact us as soon as possible.
