Call Center Tender - Call Center for Telephone Answering Services (Inbound)

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Projects Details:

Type : Tender

Id : 49640514

Category : Call Center

Title : Call Center for Telephone Answering Services (Inbound)

Estimated Budget : 3000000 GBP

Total Requirement : Contract for 3 Years

Description :

We are one of the world\'s largest project and cost management consultancies, employing over 2,000 staff, with a turnover in excess of £160 million, and an expanding office base in the Asia Pacific region, Europe, the Middle East & India, the United Kingdom, and the United States. We are looking for a experienced and qualified call center service provider (From UK Only) for our requirement of Out of Hours Call Center Service. The service provider will provide telephone answering service and manage calls made out of our core business hours. The contract will be for 3 Years. Our estimated budget is up to 3000000 GBP for whole term. We need approximately 10 to 50 seats.
Scope of services:

1. Provide telephone answering service and manage calls made out of our core business hours.
2. Provide well trained agents to answer all the queries and to respond to the callers in well manners.
3. Service timings are 17:00 to 8:30 on Monday, Tuesday, Thursday & Friday, 15:00 to 8:30 on all Wednesdays. Complete coverage at weekends and public holidays will also be required.
4. All the training material and scripts will be provided by us.
   

Payment terms are negotiable. Interested service providers are requested to send their Expression of Interest on or before 27th April, 2009 via e-mail, post, courier or hand delivered only. This tender is onshore and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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