Call Center Tender - Inbound Call Center for Our Organization

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Projects Details:

Type : Tender

Id : 15162762

Category : Call Center

Title : Inbound Call Center for Our Organization

Estimated Budget : 1000000 (Australian Dollars) to 1750000 (Australia

Total Requirement : Contract for 18 Years

Description :

We are Australia based organization. We are looking for capable and experienced service provider for our requirement of Inbound Call Center. We are running a national recruitment campaign for our organization. We are seeking offers for the provision of Call Centre Facilities and Services. The contract will be for 18 months. Our estimated budget is 1000000 (Australian Dollars) to 1750000 (Australian Dollars). Approximately 100000 calls during the three-week will be answered.
Scope of services:

1. Use speech recognition technology that qualifies enquiries, enabling a reduction in the need for operator intervention.
2. A service accessible to the public via nationally available inbound phone numbers.
3. Operate with both IVR technologies, including voice to text file and voice recognition capabilities.
4. Agents will gather information from the callers and will put it in to our application.
5. Application, Scripts will be provided by us.
6. Call center will operate from 08:30 to 17:00 on Monday to Friday, including any local public holidays, and on the first weekend of each phase, and from 17:00 to 19:00 on those days, although at a reduced level of operating capacity.
7. The call centre facility will operate using IVR technology only at all other times including weekends (other than the first weekend of each phase) and national public holidays.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before Monday 27 April by 2:00 PM via our secured website only. This tender is global and offsite however the service must be performed within Australia only. For more details have a look on attachment.

Country : Australia

Status : Closed

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