Call center agents are a unique breed.
Because they primarily service callers from the United States, they work the graveyard shift because of the time difference between the two countries. They have to deal with a lot of stress because of the many irate clients. Also, they are given very little room for error when fielding calls.
This kind of work lifestyle brings with it its own set of potential health hazards, which prompted call center company Sitel Philippines to devise the “Our Health, Our Wealth” healthcare program.
The program initially covered the 1,600 employees working at Sitel’s two Baguio City units, but was later extended to include employees at three other Sitel sites in Pasig City, Eastwood, and Pioneer.
Under the program, the call center agents get to attend lectures on how to deal with their unique problems, such as catching sleep during shifting schedule, maintaining a healthy heart, using ear devices properly, and avoiding unhealthy habits such as smoking and taking drugs.
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Because they primarily service callers from the United States, they work the graveyard shift because of the time difference between the two countries. They have to deal with a lot of stress because of the many irate clients. Also, they are given very little room for error when fielding calls.
This kind of work lifestyle brings with it its own set of potential health hazards, which prompted call center company Sitel Philippines to devise the “Our Health, Our Wealth” healthcare program.
The program initially covered the 1,600 employees working at Sitel’s two Baguio City units, but was later extended to include employees at three other Sitel sites in Pasig City, Eastwood, and Pioneer.
Under the program, the call center agents get to attend lectures on how to deal with their unique problems, such as catching sleep during shifting schedule, maintaining a healthy heart, using ear devices properly, and avoiding unhealthy habits such as smoking and taking drugs.
Read More Article...
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