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Projects Details:
Type : Tender
Id : 10388383
Category : Call Center
Title : Call Center Support Services (Inbound & Outbound)
Estimated Budget :Need Best Quotations
Total Requirement : Contract for 3yrs.
Description :
Country : United StatesWe are USA based organization. We are looking for a call center that will provide adequate telephone coverage (12 hours a day, Monday through Friday) while maintaining a superior service level, strong customer service, and accurate, timely reporting. On a regular basis, call center is expected to handle incoming calls and related outgoing follow-up calls, outgoing
customer satisfaction survey calls, e-messaging, and manual fulfillment requests generated by calls and correspondence.
The call center will respond to incoming calls from participants, beneficiaries, and other third parties that concern (but are not limited to):
Other Specifications:
customer satisfaction survey calls, e-messaging, and manual fulfillment requests generated by calls and correspondence.
The call center will respond to incoming calls from participants, beneficiaries, and other third parties that concern (but are not limited to):
- Account Maintenance
- Loan Issuances and Repayments
- Withdrawal Information
- Service Requests
- Withdrawal questions
- Loan questions
- Account information/status
- Investment information.
Other Specifications:
- Days of Operations: The call center is open from Monday through Friday.
- Hours of Operations: The operation is currently open from 7:00 a.m. to 9:00 p.m. eastern time.
- E-Messaging activities: The call center will also handle e-messaging processing for the program.
- Outbound calls: The call center will need to complete outbound calls in association with research, e-messaging, or a special event or unusual situation. We expect outbound call volume to be no greater than 100 per month, and each outbound call will take, on average, five minutes to complete.
- Call recording: The provider must have the capability to record 100% of incoming and outbound calls and must safely and securely store copies of all recording media.
Status : Closed
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