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Projects Details:
Type : Tender
Id : 54438834
Category : Call Center
Title : Consumer Helpline Services
Estimated Budget :1300000 EURO
Total Requirement : Contract for 5yrs.
Description :
Country : Ireland
Status : Closed
We are Ireland based organization looking for the Service providers for our Consumer Helpline Services. The service provider will be required to handle telephone calls from consumers of financial products and services for the organization within established parameters; to escalate calls to the Organization where necessary, and to maintain a database of all calls received.
The Consumer Helpline currently handles queries and information requests from individual consumers on a wide range of financial issues relating to the services provided by the types of firms above. Between 29,000 and 31,000 calls are handled per annum.
It will be a requirement of the tender that firms provides premises equipped with the telephone equipment and information technology to support and report on the required service.
The service provider will also be required to have technical/electronic systems which will enable them to accept orders for our personal finance publications generated via our consumer website, and to forward these order details electronically to a separate distribution company for fulfillment.
The contract will be established initially for one year. Subject to satisfactory performance, ongoing review by the Organization, and budgetary requirements, it may be extended annually for up to two additional years. For the avoidance of doubt, the maximum duration of the contract, inclusive of all relevant extensions, is 36 months from the commencement date.
We have attached the document that will guide you for the Tender Application. The Closing Date for this Tender is 06-09-2008 12:00.
Interested Service Providers are requested to apply for the Tender before the DEADLINE.
The Consumer Helpline currently handles queries and information requests from individual consumers on a wide range of financial issues relating to the services provided by the types of firms above. Between 29,000 and 31,000 calls are handled per annum.
It will be a requirement of the tender that firms provides premises equipped with the telephone equipment and information technology to support and report on the required service.
The service provider will also be required to have technical/electronic systems which will enable them to accept orders for our personal finance publications generated via our consumer website, and to forward these order details electronically to a separate distribution company for fulfillment.
The contract will be established initially for one year. Subject to satisfactory performance, ongoing review by the Organization, and budgetary requirements, it may be extended annually for up to two additional years. For the avoidance of doubt, the maximum duration of the contract, inclusive of all relevant extensions, is 36 months from the commencement date.
We have attached the document that will guide you for the Tender Application. The Closing Date for this Tender is 06-09-2008 12:00.
Interested Service Providers are requested to apply for the Tender before the DEADLINE.
Status : Closed
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