Call Center Tender - Data Collection by Telephone Survey

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Projects Details:

Type : Tender

Id : 17473433

Category : Call Center

Title : Data Collection by Telephone Survey

Estimated Budget : 245000USD

Description :

We are Canada based organization. We are looking for call center providers for requirement of call center services. We are looking to enter into a contract with a reputed and experienced call center provider for the purpose of work related to collecting data for the 2008 Mortgage Consumer Survey by Telephone Interview. The estimated budget of this work is 245000 USD including applicable taxes.


Scope of work:

1. Review a pre-designed survey questionnaire and make recommendations to us regarding survey design and wording. The survey is expected to have up to 7 open ended questions.
2. Program and test the survey using a Computer Assisted Telephone Interviewing System.
3. Conduct 1500 interviews in the official language of choice of the respondent with calls to occur no later than 9:00 p.m. local time.
4. Perform all data editing and coding and create and deliver a fully labeled SPPS*.SAV files to be pre-approved by us.
5. Generate a set of data cross tabulations with us to five pages banner breaks.
6. Deliver a survey management report including a call disposition report as well as overall and regional based response rate, average survey length, incidence rate and flow rate.
   

Interested providers are requested to send their responses on or before 2 pm EDT July 30, 2008. For more details have a look on attachment. Providers can submit their proposal by e-mail. Proposal may be submitted in MS Word, Lotus WordPro or PDF in English or in French.

Country : Canada

Status : Closed

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