Call Center Project - Survey Campaign for USA

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 15684417

Category : Call Center

Title : Survey Campaign for USA

Estimated Budget : 10 USD per Survey

Total Requirement : Minimum 5 Seats

Description :

We are India based company looking for service provider for our Survey Campaign. We need centers with minimum 5 seats to call USA between 1 pm EST – 10 pm EST. Each survey has 3 questions and we will provide leads and calling script. Payout will be 10 USD per survey on weekly basis via PayPal or other payment method. First payout will be after 3 weeks. Interested service providers are requested to contact us as soon as possible.

Country : India

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call Center Tender - In-bound Call Center Services

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 20410805

Category : Call Center

Title : In-bound Call Center Services

Estimated Budget : 4000000GBP to 6000000GBP per Year

Total Requirement : Approximately 1300 In-bound Contacts per Day

Description :

We are UK based organization. We are looking for call center service from qualified and experienced service providers. Our estimated budget is 400000GBP to 6000000GBP per year. The call center will cater our Marketing and Communication channels. This service will be provided to over 60 million people of UK. The call center will provide inbound services including phone calls, web support, letter, e-mail, SMS, fax and text phone. The call center will receive in-bound interactions with approximately 1300 contacts a day.

Scope of the services:

1. 365 days a year and 24 hours a day service.
2. Center will receive enquiries, complaints, comments & appreciations, solicited correspondence, feedback reporting, targeted messages, ticketing, web publishing through in-bound channel.
3. Provider must have appropriate contact management systems, telephony systems & CRM tools.
4. Minimize personal interaction with automated responses where appropriate.
5. Effective monitoring and proactive management of enquiry service.
6. Accurate and timely logging.
7. Editorial and technical expertise.
8. Delivery of email messages for us.
9. Operational and performance, Service level reporting.
   

Interested providers are requested to send complete details stated in the attached PQQ to us on or before 9 am on Wednesday 19th November 2008 to the given e-mail address only. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

AT&T Opens Ohio County Call Center

TRIADELPHIA - When a local AT&T Mobility wireless customer calls for help with their service, it's now possible their neighbor will answer.

Jessica Mason of Belmont travels 45 minutes each way each day to her new job at the AT&T call center at The Highlands - and she said it's worth the drive.

"I've been in customer service and management before," she said. "I had heard about what AT&T is doing, and I wanted to see it for myself. I was amazed. It was more than what I expected."

Mason is among the 50 new employees in the first wave of trainees at the new AT&T Mobility Call Center at The Highlands. These call center representatives are to start answering incoming calls from AT&T wireless customers about their billing and service on Nov. 4.

Three more waves of 50 trainees - for a total of 200 new employees - are expected to be hired in the coming months. The jobs include health care benefits and a 401(k) plan.

Read More Article...

Call Center Project - Australian Lead Generation Campaign

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 78222764

Category : Call Center

Title : Australian Lead Generation Campaign

Estimated Budget : 480- 850 AUD per Quality Appoinment

Description :

We are India Based looking for Call Center (only form Chennai) for our Australian Lead Generation campaign. We need centers with setup of 10 - 25 Seats to call Australia in normal business hrs. We need leads for mortgage refinancing & Investment property. You need to just fix physical & telephonic appointments for our sales people in Australia. Centers need to manage their own leads. Our payout will be 480 – 850 AUD per quality appointment will be paid via Wire transfer on monthly basis. Interested centers are requested to contact with the profiles.

Country : India

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call Center Tender - Call Center Support for a University

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 82006102

Category : Call Center

Title : Call Center Support for a University

Estimated Budget :Request for Proposal

Total Requirement : Contract for 3 Years

Description :

We are USA based University. We are looking for qualified and experienced call center providers (From USA Only) for our requirement of Call Center Support Services. The call center will provide significant support to the phone call and email response to students, parents and other parties calling and emailing for our assistance. The operational intent of this partnership will be to answer all incoming calls and emails quickly and effectively while also providing assistance to us in making follow up phone calls and emails to student and parents requesting documents necessary to complete their aid files and be awarded financial aid. The contract term shall be an initial three (3) years with two (2) additional one (1) year renewals upon mutual agreement. We have more than 65000 students with us.

Scope of services:

1. Call center functions will include incoming and outgoing calls and emails.
2. Phone lines will be open Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. MST.
3. Email inquiries will be reviewed and responded to between the hours of 8:00 a.m. and 5:00 p.m. MST.
4. Additional cost estimates for providing phone and email coverage beyond the normal operating hours of 8:00 a.m. to 5:00 p.m. (i.e. 8:00 a.m. to 7:00 p.m.) are welcome.
   

We are looking for the best price and services. Payment terms are negotiable. Interested service providers are requested to send their proposal on or before 11th November, 2008 by 3:00 PM. For more details have a look on attachment.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Tata Sky plans dedicated call centre for East India

Tata Sky plans to set up a dedicated call centre to cater to its customers in eastern India. The company's customer service vendor, Tata Business Support Services (TBSS) that runs a team of around 800, will set up the unit.

TBSS is a wholly owned subsidiary of Tata Sons and provides voice and non voice-based business process services. It provides voice-based inbound and outbound interactions as also interactions through email, chat and collaborative web sessions. TBSS caters to Tata Sky subscribers from its three facilities in Pune, Hyderabad and Mohali.

Vikram Mehra, chief marketing officer, Tata Sky, said the company plans to set up a dedicated call centre for the East along with TBSS. "We are working on the final plans, including the location and the headcount, for this facility," he said.

Tata Sky has a customer base of around 2.7 million and has set a target to raise it to around 8 million by 2012. The company has already invested around half of its total project cost of Rs 4,000 crore. "We are also looking to add newer services like HD capability, satellite radio services and video-on-demand.

Read More Article...

Call Center Project - 24/7 Email Help Desk Support

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 10957414

Category : Call Center

Title : 24/7 Email Help Desk Support

Estimated Budget : Need Quotation

Total Requirement : Ongoing

Description :

We are USA based company looking for Service provider for Email support. We are about to launch a new membership based site and members can earn money by sponsoring other members. Most of your questions will be relate to our advertising systems, commission questions, and sponsoring questions. Representative will be fully trained via conference calls, videos, and audios. This is a simple business that likely one day of training is all that you'll need. We need email service for 40 hours per week Monday-Friday, 9-5 Pacific Time. Work load may be low at the initial level but will increase gradually. We are looking for some best quotation on 40 hrs basis. Interested service providers are requested to contact us as soon as possible.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call Center Project - Weight loss Supplement Sales Process

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 69966540

Category : Call Center

Title : Weight loss Supplement Sales Process

Estimated Budget : 20 USD per sale

Total Requirement : Ongoing

Description :

We are USA based looking for call center for Weight loss supplement sales process. We are looking for centers with 20-50 Seats to dial USA in normal business hours to sale weight loss supplement of 40 USD per 2 bottles. Center need to manage there own data. Our Payout's is 20 USD per sale. Interested service providers are requested to contact us as soon as possible.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call centre customers irritated by over-familiar American-style chat

Call centre staff irritate customers because of the over-familiar, American-style chat that they are trained to use, according to a worldwide study.

Kristina Hultgren, of Oxford University's English Faculty, researched the language call centre agents are trained to use with customers and soon spotted why problems arise.

One area of the study examined why call centre staff are often accused of being over-familiar - repeatedly using customers' first names and trying to engage in inane small talk.

The reason for this, according to the study, is because they are asked, irrespective of the country they are in, to use American-style pleasantries with customers.

The communication style taught is based on "a North American style of familiarity, which may not be accepted in the countries to which it is exported", said Dr Hultgren, who examined call centres in Britain, Denmark, Hong Kong and the Philippines.

Read More Article...

Call Center Project - Branded Sports Goods Sales Campaign

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 83395502

Category : Call Center

Title : Branded Sports Goods Sales Campaign

Estimated Budget : 10 USD per sale

Description :

We are Pakistan based looking for call center to sale Branded Sports Goods. We need centers with setup of 15- 25 Seats to dial Europe, North America and South America to sale All sort of Sports Goods, like Foot Ball, Volley Ball, Cricket Ball,Basket Ball, Cricket Bat, Hockey Balls and Sticks, Foot Bags etc. Centers need to manage their own leads. Our payout will be 10 USD per sale will be paid via wire transfer on weekly basis. Interested centers are requested to contact with their profiles.

Country : Pakistan

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call Center Project - Domestic Insurance sales Campaign

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 10619057

Category : Call Center

Title : Domestic Insurance sales Campaign

Estimated Budget : 18000 INR per seat per month

Description :

We are India based company looking for service provider for our Insurance Sales Campaign. We need centers with 25- 50 seats with experience in insurance sales to dial within India during normal business hours to make sales. Center has to manage their own leads. We need minimum 5 sales per month per seat and payout will be 18000 INR per seat payment will be via Demand Draft on monthly basis of Invoice. Interested service providers are requested to contact us as soon as possible.

Country : India

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

US crisis to affect call centers

THE financial meltdown in the United States and general slowdown in the world economy will impact negatively on the Philippines call center industry, a former Budget secretary and IBON Foundation said Friday.

Former Budget Secretary Ben Diokno said the Arroyo government should start preparing for the worst, should American companies that invested in call centers in the Philippines pull out their investments in the industry. About 500,000 are employed in the domestic call center industry.

However, Jonathan de Lezuriagga, the executive director for industry affairs of the Business Processing Association of the Philippines, believes the domestic business process outsourcing industry—which includes call centers—could double or triple by next year.

Diokno said that this early, the government should start looking for alternative jobs for call center agents who might end up unemployed because of the US financial crunch.

Read More Article...

Call Center Project - UK Sales Campaign for Yellow Pages

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 20391167

Category : Call Center

Title : UK Sales Campaign for Yellow Pages

Estimated Budget : 500 USD per seat per month

Description :

We are India based company looking for service provider for our Lead Generation & Sales Campaign for Yellow Pages. We need 15-25 seats centers to dial UK during normal business hours to make sales. Center has to manage their own leads. We need minimum 5 sales per month per seat and payout will be 500 USD per seat paid via Wire Transfer on weekly Basis. For an additional sale, we will pay 80 USD. Interested service providers are requested to contact us as soon as possible.

Country : India

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call Center Project - Telemarketing and Sales of Mobile Phones

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 13691066

Category : Call Center

Title : Telemarketing and Sales of Mobile Phones

Estimated Budget : 50 GBP per sale

Description :

We are India based company looking for service provider for Telemarketing and Sales of Mobile Phones (Line rental). We need centers with minimum 5 seats to dial UK. Payout will be 50 GBP paid by e-transfer on weekly basis. First payout will be after 2 weeks. We will provide leads and training material. Interested service providers are requested to contact us as soon as possible.

Country : India

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Stressed Indians leave call centres

A 23-year-old man, barely out of college, has been recovering from a heart attack in hospital. The doctor's diagnosis: modern lifestyle - stress and odd hours of work.

He works at a call centre in Mumbai

Alarmed?

His colleagues at the call centre where he works are. Says one of his best friends and colleague: "I'm leaving. Have been planning to for sometime.

"As soon as I get another job, even if it's less paying, I will leave this industry for good."

The youth of India seem to have fallen out of love with the call centre industry.

Even before the impact of the economic crisis could be felt on India's $11bn business process outsourcing (BPO) industry, which gets 70% of all the outsourced work from the US, it was in the grip of a crisis of its own.

Read More Article...

Call Center Tender - Inbound Call Center Services

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 68626141

Category : Call Center

Title : Inbound Call Center Services

Estimated Budget : Request for Proposal

Total Requirement : Approximately 1500 to 5500 Calls per Day

Description :

We are USA (Texas) based organization. We are looking for qualified and experienced Call Center providers (From USA Only) for our requirement of call center services. The call center will assist us by responding to calls or inquiries regarding our services. Approximately 1500 to 5500 calls per day. Call center has to assist the public with questions regarding home or property. The contract will be for up to 18 months. We have provided preview questions and answers relating to our services in the attached document.

Scope of services:

1. Respond to incoming calls for information related to our services.
2. Call center shall be able to provide attended service for between the hours of 7:00 AM to 5:00 PM Central Time, 5 days a week, Monday through Friday and 8:00AM to 2:00 PM, 2 days a week, Saturday and Sunday.
3. Provider shall provide qualified personnel in sufficient quantities to perform this task.
4. Provider shall provide all recruiting, screening, hiring, and monitoring of staff for the project.
5. Provider shall provide supervisory/management personnel required for effective project management.
6. We will work with the provider to establish a training plan that will ensure that all call center staff are fully trained and ready to begin work.
7. Provider shall have supervisors and/or other qualified personnel monitor each telephone representative’s performance for quality assurance. Provider may monitor each telephone representative’s performance at least three (3) times per week for the duration of the contract.
   

Payment will be on monthly basis. Interested providers are requested to send their proposal on or before October 20, 2008; 3:00 PM (Central Time). For more details have a look on attachment. Contact us through E-mail only.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call Center Project - Identity Protection Program Process

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 77282310

Category : Call Center

Title : Identity Protection Program Process

Estimated Budget : 50 USD per sale

Total Requirement : 10-20 Seats

Description :

We are USA based looking for service provider for our identity protection program Process. We need centers with 10-20 seats to call Individual and business in USA to join our identity protection program. We will provide the leads. Our Payout's is 45 USD per sale and will be paid in 10 Business days by wire transfer. Interested centers are requested to contact us as soon as possible.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Arroyo: US call center invests in RP

MANILA, Philippines -- President Gloria Macapagal-Arroyo announced on Friday that a New York-based call center firm invested millions of dollars in new technology for their Philippine operations.

In an unannounced briefing at the Palace, the President presented to reporters iQor President and Chief Executive Office Vikas Kapoor who demonstrated FeAther, a biometric system that the firm developed.

The meeting was initially limited to photo coverage.

The President bannered the new investment a day after she made her economic managers face the Malacañang press and a hearing at the House of Representatives to allay fears over the impact of a looming recession in the United States on the country.

"I want him [Kapoor] to be the one quoted, not me. I'm very happy about it. That's why I called you. They put a lot of investments in our country," Arroyo said.

Read More Article...

Call Center Project - USA Lead Generation

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 20606072

Category : Call Center

Title : USA Lead Generation

Estimated Budget : 200 USD for confirmed Lead

Description :

We are India based company looking for call center with minimum 5 seats for our USA Lead Generation requirement. Centers need to dial US in normal business hours to business owners to offer them loan against their Credit card (check attached for more detailed). Centers need to manage their own leads & calling data. Our payout will be 100 USD per verified lead and additional 100 USD if leads got approved for loan, payment will be on biweekly first time and then after weekly basis by PayPal or other payment method. Interested service providers are requested to contact us as soon as possible.

Country : India

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call Center Tender - Customer Services Call Center

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 81010611

Category : Call Center

Title : Customer Services Call Center

Estimated Budget : Request for Proposal

Total Requirement : Contract will be for 3 Years

Description :

We are USA (Louisiana) based organization. We are looking for reputed and financial sound service providers (From USA Only) for our requirement of Customer Care Services. We are looking to hire a call center provider for 3 years.

Scope of services:

1. Answer all calls with our health plan greeting.
2. Provider must allow us to remotely access its ACD systems for live call monitoring, recorded call audits, reporting, etc.
3. Jointly develop with us all work plans, including call distribution plan, scripts, transfers and routing process, call documentation and procedure for defining and ensuring the call types to be handled.
4. Gather all information from the callers skillfully.
5. Transfer misdirected calls to the appropriate departments.
6. Submit to silent call monitoring for the quality assurance purposes.
   

We are required services in two options.

Option 1: On-site services: Work will be done at our office location.
Option 2: Off-site services: Work will be done at provider`s office location within the State of Louisiana.

Payment will be on per call answered on monthly basis. We have arranged a Pre-proposal conference (Optional) at our office on September 25, 2008 at 1:30 pm. Interested providers are requested to send their proposal on or before October 29, 2008 by 10:00 am. The successful provider shall be required to provide a performance bond to insure the successful performance under the terms and conditions of the contract negotiated between us and the provider. For more information have a look on attachment.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here