Call Center Tender - Customer Satisfaction Survey

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Projects Details:

Type : Tender

Id : 23474734

Category : Call Center

Title : Customer Satisfaction Survey

Estimated Budget : 20,000 USD to 30,000 USD

Total Requirement : Approximately 2500 Calls

Description :

We are USA based organization. We are looking for the services of a professional consultant experienced in customer research, data collection and analysis, and telephone and online survey operations for the purposes of conducting a satisfaction survey on customers that have received our services. Our estimated budget for this contract is between 20,000 USD to 30,000 USD. Approximately 2500 calls to be made and the average call duration will be 12 minutes.
Scope of services:

1. Consulting on and finalizing two (2)telephone survey instruments, including pre-testing.
2. Developing an online survey option for one of the surveys.
3. Conducting telephone surveys of approximately 1,055 customers receiving our services between July 2006 and December 2008.
4. The average telephone interview length is expected to be approximately twelve (12) minutes.
5. Statistically analyzing the data collected from the survey.
6. Providing us with a detailed report and presentation of the results of the project.
   

Payment will be on net 30 days. We will provide all the data and the calling scripts. Interested service providers are requested to send their detailed proposal on or before JANUARY 30, 2009 at 3:00 PM via post, courier or hand delivered only. This tender is global and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look on attachment. We attached sample questions.

Country : United States

Status : Closed

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