Call Center Tender - Customer Service

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Projects Details:

Type : Tender

Id : 13175103

Category : Call Center,Business Consulting

Title : Customer Service

Estimated Budget : Need Best Quotations

Description :

We are UK based Organization seek to contract with an organization that will act as a provider of business opportunities to individuals or groups of individuals that will work on a self-employed basis in a home working environment. The project’s focus will be to facilitate opportunities for these self-employed individuals by developing and stimulating sustainable work streams within the customer service / call handling / contact centre sector.

This following list should provide interested parties with an illustrative outline of the requirements.

Summary Contractual Requirements:

1. Work in partnership with Organization in order to provide business opportunities to 50 Personal Services Companies in a home working environment.
2. Secure sufficient volumes of customer service/ call handling/ call centre business from end user clients that can be serviced by a minimum of 50 Personal Services Companies from their home working environment.
3. Provide structured and high quality product training to home workers in an appropriate format.
4. Work in partnership with Organization and the Personal Services Companies to ensure that the required information technology and telephony infrastructure is appropriate.
5. Work in partnership with Organization and the Personal Services Companies to ensure that required performance management systems are in place and fit for purpose.
6. Work in partnership with Organization and the Personal Services Companies to ensure that high quality services are delivered to end user clients by Personal Services Companies.
7. Provide the Council with access to financial and operational data to enable a detailed analysis of the project so it can evaluate this business model concept.
   

It is envisaged that the contractor will be paid in four parts against successfully delivering the following outputs:

1. Submitting and agreeing the project’s Implementation Plan with Organization;
2. Engagement of 50 home workers on an appropriate contract for services;
3. Receipt of contractual income by the home workers pursuant to the terms of their contract with the Intermediary organization;
4. The submission of required data in the form of an Evaluation Report, to allow the Council and Organization to evaluate the operational and the financial viability of the pilot project.
   

We have attached the Tender Document that will guide you for the Tender Application. The Closing Date for the Tender is 7/3/2008.

Interested Service Providers are requested to apply for the Tender before the DEADLINE.

Country : United Kingdom

Status : Closed

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