Call Center Tender - 24x7 Inbound & Outbound Relay Call Center Services

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Projects Details:

Type : Tender

Id : 23463615

Category : Call Center

Title : 24x7 Inbound & Outbound Relay Call Center Services

Estimated Budget : Request for Proposal

Total Requirement : The contract duration is of 5 years

Description :

We are USA based organization and we are looking for experienced and qualified service providers for our requirement of 24x7 Inbound and Outbound Call Centre Relay service including video relay service as well for citizens who has a hearing or speech disability. Figures of conversation for Relay calls are given in the document. The contract duration is of 5 years.
Scope of Work:

1. The service provider will provide complete relay service to the people in need of health and human services assistance with the appropriate provider names of such services which will include video relay service as well.
2. The provider will take care that ninety percent (90%) of all calls are answered by the relay center within ten (10) seconds from the time the call enters in the system.
3. The provider must allows a person using a telecommunications device for the deaf /teletypewriter to communicate with another telephone user using conventional telephone equipment and this service also works in reverse.
4. Providence of a courtesy message after three rings for each incoming call, to inform callers that they have reached our relay center.
5. The provider will provide relay service for all non-emergency services with in the state and out of the state as well.
6. The providence of relay service in spanish language is also highly desirable.

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before February 9th, 2009 via courier and hand delivered only. This tender is Global and off site. Service providers may have to visit our location for meetings and briefings. For further details please have a look on attachment.

Country : United States

Status : Closed

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