Call Center Tender - Public Opinion Survey Process

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 68354665

Category : Call Center

Title : Public Opinion Survey Process

Estimated Budget : Need Best Proposals

Total Requirement : Contract for 36 Months

Description :

We are USA based organization. We are looking proposals from qualified firms to conduct statistically valid public opinion surveys about our Services, Businesses, and Programs. The surveys should focus on individual living, business operations, ensuring that all demographics are proportionately represented. Services to be provided by the deselected firm will include development, design, administration, data tabulation, analysis of results, and reporting of telephone and/or mail surveys.

Scope of service:

1. Prepare survey questions based on input from our staff, insuring that questions will generate unbiased responses.
2. Design survey to be administered by phone or mail with follow up as required.
3. Design format for an executive summary and/or detailed written report that will be used to present the survey findings.
4. The successful provider may be required to pretest questions on a representative sample as part of the development design phase.
   

The volume of work will be negotiated with the successful provider. We will make payments to the successful provider on a monthly basis by invoice or negotiated payment agreement between the provider and us. Interested providers are requested to send their proposal on or before September 17, 2008 2:00 PM EST in hard copy, not electronic copy or via e-mail or fax. For more information have a look on attachment.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call Center Project - Holiday Package Sales Campaign

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 10083909

Category : Call Center

Title : Holiday Package Sales Campaign

Estimated Budget : 40 USD Per sale

Description :

We are India based having branch office in USA looking for call center for outbound sales campaign. We are looking for centers with 10-15 seats to dial US at normal business hours for the sales of holidays travel package. Centers need to manage their own lead. We will pay 40 USD Per sale by wire transfer on weekly basis. Interested call centers are requested to contact us with their profile as soon as possible.

Country : United States

Are you interested to work on this project? Post your contact details Now! Click Here

90 Call Center employees in production, more expected

With 90 customer service agents working at a temporary call center and another 250 trainees anticipated to soon join their ranks, the prospect of being part of the labor force has created some excitement here.

The atmosphere at the Visitors Center–or the temporary site–is relaxed with just a hint of performance tension as the agents take calls from the mid west.

“It really is interesting to be a part of all this,” said Gloria Jacobo, a door-to door representative who processes calls from agents.

Jacobo has been with the center for about a month and said she is excited by what she does and the people she meets.

“There is always something to do and it’s fascinating to speak with people from another part of the country,” she said.

Read More Article...

Call Center Tender - Inbound Contact Center Servic

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 33306027

Category : Call Center

Title : Inbound Contact Center Service

Estimated Budget : Need Best Proposals

Total Requirement : Contract for 36 Months

Description :

We are United Kingdom based organization. We are looking for reputed and experienced service provider for provision of contact center facility for our organization. Provider needs to provide multi-channel, multilingual Contact Centre to provide a high-quality single point-of-contact for our customers. The service will include handling of inbound calls regarding general transactions, receipt of notifications and provision of information and advice on health and safety topics. The contract will be for 36 months. Estimated annual inbound call volumes is around 15,00,000 which includes telephone inquiries, written inquiries, notifications and complaints from our customers.

Scope of service:

1. Provide a ’switchboard’ telephony service that will include receiving and handling service for all non direct dial incoming and, where necessary, out-going general telephone calls - including quality redirection to the relevant part of us or elsewhere as appropriate.
2. Provide a multi-channel, multilingual statutory notification service. At present on-line notification via the internet is the most popular channel although telephone is still a high volume service.
3. We will retain and operate our website which is used as self-service information resource by our customers. It will be important that our website and the provider’s services complement each other and provide an integrated service from the customer’s point of view. The selected provider will be required to use our website as the gateway to any on-line services.
4. We have yet to decide our (telephone) numbering strategy for access to the various telephone-based services and the period of availability of those telephone services. Currently the telephone services included in this opportunity are available during normal business hours only - Monday to Friday, 08.30 until 17.00. Both of these issues, together with any other more detailed issues, will be discussed with interested providers later.
5. To ensure consistency of service and continuous improvement it is envisaged the provider will make use of a knowledge-database to ensure guidance and advice is properly sourced and rendered. The knowledge database will be a shared resource between the provider and us and must be owned by us irrespective of who undertakes the development.
   

We have attached pre-qualification questionnaire document. Interested providers are requested to fill the PQQ (Pre-Qualification Questionnaire) document with necessary details and send us back on or before 10th September, 2008 by 13:00 hrs. Fore more details have a look on attachment.

Country : United Kingdom

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Permanent Call Center to open by mid December

By mid December the call center on 10th Street is anticipated to be in full production, with about 300 employees processing calls from around the country.

Formerly known as the Bayless supermarket, the building has undergone renovations that will accommodate the call center employees, said Curtis Shook, City Manager for Douglas.

Up to now, about 18,000 to 20,000 square feet have been removed from the east side of the building.

That portion of the building will be used to expand the parking lot of the center to about 500 parking slots, Shook said.

The remaining 40,000 square feet will be used for staff and employees of the call center.

Construction crews have worked about 10 hours a day in the building, removing old freezers, the ceiling and other material from the interior.

Read More Article...

Call Center Project - US Wireless Process

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 13176158

Category : Call Center

Title : US Wireless Process

Estimated Budget : 120 USD Per sale

Total Requirement : 20 Seats

Description :

We are Dubai based looking for service provider for our US Wireless Process. We need centers with min 20 seats that can make 50 seats in next 2 months to dial US in normal business hours and sale Wireless Post Paid connection for Verizon, AT&T, Sprint & T-mobile. We will provide leads and training material. Payout will be 120 USD per sale and will be paid by wire transfer on monthly basis. Interested service providers are requested to contact us as soon as possible.

Country : United Arab Emirates

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

More call center companies seen to expand

NICASIO Angelo Agustin, regional director of the National Economic Development Authority (Neda), said as long as there is a recession in the US, call center companies would likely expand operations in countries like the Philippines where there is cheaper operational cost, not to mention untapped talents.

"The expansion of call centers is expected to continue despite the peso appreciation because of high global demand and availability of skilled and relatively cheaper human resources," Agustin said.

Meanwhile, those who took up finishing course for call center agents topped the number of graduates in the Technical Educational and Skills Development Authority (Tesda) accredited training programs in the first quarter of the year.

Read More Article...

Call Center Tender - Telephone Answering Service

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 96644638

Category : Call Center

Title : Telephone Answering Service

Estimated Budget : 100000USD To 499999USD

Total Requirement : Contract for 2 Years

Description :

We are USA based organization. We are looking for reputed, financially sound and experienced service providers (From USA Only) for our requirement of Telephone Answering Service. The estimated budget for this work is 100000USD to 499999USD. The contract will be for 2 years. The provider will provide telephone answering and referral services to our various departments and offices specified in attachment. Services shall include any toll and/or long distance costs and be required from 5:00 PM to 8:00 AM weekdays and 24 hours per day on Saturdays, Sundays and all State Holidays.

Scope of services:

1. The provider shall provide a telephone number that is a local or a toll free number for our office when transferring calls after hours.
2. Provider shall answer all calls and identify the appropriate office or as otherwise instructed by us. Live agent will answer all calls. An answering machine is not acceptable.
3. Provider will take a message for all nonemergency incoming calls as needed. Nonemergency calls are defined as routine business calls that do not require immediate action. For all nonemergency calls, provider will take a message and inform the individual that the call will be returned on the next business day.
4. Provider shall have all messages faxed to the specified officer no later than 8:30 a.m. the next business day.
5. Referral services shall be provided for all emergency calls. Emergency calls are typically all calls requiring immediate action by a our staff member.
   

Referral services shall include:

1. Conference calls (incoming call is received, placed on hold, responsible individual is contacted, incoming call is “patched” through).
2. Message relay (incoming call is received, message taken, responsible individual contacted, message relayed).
3. Paging.
4. Tracers (incoming call is received, message taken, provider makes calls to “trace” the whereabouts of the responsible individual).
   

Payment will be on monthly basis. Interested service providers are requested to send their detailed proposal on or before 6th October, 2008 by 3:30 pm. For more details have a look on attachment.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

6 Ways to Cope with Call-Center Disasters

Disasters are usually thought of as fires, floods, hurricanes and other large-scale acts of nature. But smaller calamities can be just as disruptive for your call center. A drunk driver who rams the pole at the end of your street and takes out your phone and power lines will still prevent you from serving customers.

Unless, of course, you have a tried-and-true disaster-recovery plan. These six tips can get you on the path to preparedness.

1. Have a plan. An event that shuts down your call center is not an opportunity to improvise. You want a well thought-out and tested plan ready to go."Think it through ahead of time," advised Bill Samuels, president of Telesales Services LLC, a firm that specializes in helping companies outsource call centers, including temporary outsourcing to cover disaster or high-volume surges.

2. Examine your assumptions carefully. One of the trickiest parts of disaster-recovery planning is determining what type of problems your call center could potentially face — and what services you can assume will or will not be affected. This is a combination of probabilities of events and some creative paranoia.

Read More Article...

IP-Based Phone Systems Come of Age in the Call Center

Strong sales now have the momentum that will make IP even more prevalent in contact centers. As demand increases, prices and support costs drop while features, functionality, and quality grow, thereby attracting even more customers. The reverse will be true for TDM. Lessening demand will lead to high sticker prices for older technology.

If your contact center has installed, or is planning to install an IP-based voice system, for reasons such as finding it to be the best choice in replacing your old ACD or supporting a new site or remote or home agents, then your facility is on track to become the new norm. Research and consulting firm Gartner expects that shipments of IP-based switches will (if they have not already) for the first time exceed ones that use traditional circuit-switched PSTN-based time division multiplex (TDM) technology.

That cut-over to having a majority of contact center seats IP-enabled could occur in the next few years. This trend, say analysts and suppliers, is being driven by legacy switch replacement cycles, adoption of IP by small/midsized contact centers, new sites, remote agents and informal contact centers, and by customer migration to text and e-mail from voice.

Read More Article...

Call Center Project - Telemarketing of Website Service

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 92647072

Category : Call Center

Title : Telemarketing of Website Service

Estimated Budget : 20 USD Per sale

Description :

We are US based company looking for centers for the sales of website. We are having a website of child protection and we need centers with 50-100 seats to dial US customers at normal business hours to explain them the nature of our process and get registered to our site. We want centers to set a minimum 200 monthly sales target. We will pay 20 USD per sale by pay pal on monthly basis. Leads would be provided by us. Interested centers are requested to contact us as soon as possible with their profile.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Aussie firm sets up call center in RP

MANILA, Philippines – Australia's National Receivables Group (NRG) has chosen the Philippines over India in setting up its first overseas call center, according to its top official.

NRG provides services for financial services companies and holds offices in Melbourne, Brisbane and Sydney.

Michelle Bubke, NRG's chief executive, said she was encouraged to visit the country after meeting with Business Process Association of the Philippines (B/PAP) officials in Sydney earlier this year.

Bubke recently visited the country to train agents of the company's first international call center, located at the IBM Building in Eastwood City in Libis, Quezon City.

Read More Article...

Call Center Tender - Tourism Incoming Call Center Services

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 42839503

Category : Call Center

Title : Tourism Incoming Call Center Services

Estimated Budget : Need Best Quotations

Total Requirement : Approximately 30,000 Calls per Year

Description :

We are USA based tourism organization. We are looking for reputed and experienced call center provider for our requirement of Incoming Call Center Services. At present we are using toll free numbers to service customer inquiries made in response to our tourism advertising. In the year of 2007 we have received approximately 30,000 calls. The average handle time is between 100-120 seconds per call; handle time usually increases during fall/winter and decreases during the summer. Currently we are paying 0.97USD per minute.

Scope of services:

1. Provide sufficient trained, courteous, live operators answering calls. (6am to 10pm, seven days per week, year-round).
2. Answer 80% of calls in less than 20 seconds.
3. Operators will function as travel counselors. Operators will provide our travel information using our web-based browser interface call center application to the extent that it is possible and appropriate to collect callers information.
4. Provider will handle approximately 30,000 inquiries per year with summer being the busiest season for travel inquiries, followed by fall and spring, with winter being the season of lowest call activity.
5. The provider provides a weekly summary report that includes, from each incoming number, the number of calls handled, abandonment rate, handle time and services levels.
6. The provider shall maintain access to the web-based browser application 16 hours per day, 7 days per week with appropriate levels of redundancy.

We will pay the provider in 12 monthly installments. Payments will be Net 30 days upon proper receipt of the invoice. We need the rate per minute. Interested providers are requested to send their detailed proposal on or before September 9, 2008 at 2:00PM CT. For more details have a look on attachment. Fax and e-mail proposals are not accepted.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Telemarketing guidelines: help or hindrance?

The telemarketing guidelines from the Office of the Insurance Commission (OIC) for the sale of life insurance products are certainly creating a significant level of excitement among players in the industry. The leading question is whether the guidelines will help or hinder the industry.

The answer to this question will vary among organisations but in the minds of consumers, it will be perceived as a proactive measure to enhance the environment within which telemarketing is conducted, by a regulator who has the consumer's best interests at heart.

For those organisations that are currently conducting telemarketing in a less than professional manner, the new guidelines will be of concern as they will need to change the way they conduct their business. On the contrary, those organisations not too perturbed by the proposed guidelines are those with "best of breed" telemarketing practices in place.

Read More Article...

Call Center Project - Appointment Setting Campaign

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 10585790

Category : Call Center

Title : Appointment Setting Campaign

Estimated Budget : 25 USD Per Appointment

Description :

We are India based having branch office in US looking for call center for appointment setting campaign. We are looking for centers with 10-20 seats to dial USA at normal business hours to set up an appointment to show system demo of the product.The training materials will be provided by us. We will pay 25 USD per appointment and the mode will be by wire transfer on every fortnight basis. Interested call centers are requested to contact us as soon as possible.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

How Unified Communications Benefits the Call Center

Unified communications, when utilized in the contact center, leads to better and faster customer service; a more satisfying and seamless customer experience; better utilization of business processes; a greater likelihood of first-call resolution; and more efficient usage of a company's human capital (no more wasted hours of "phone tag," for starters).

The concept of "presence," which is central to unified communications , is not new to the call center, of course. In days past, it was referred to as "agent state." Because of this, one might reasonably say that a rudimentary form of unified communications was actually born in the call center.

Today's UC technologies, however, have the potential to turn the whole concept of "call center" on its ear. As many companies are pulling away from the concept of one large call center facility -- either out of necessity or choice -- many are turning to unified communications to build a call center entity that looks very different than it did just a few years ago. In the simplest explanation possible for what is a notoriously complex and often poorly defined subject, unified communications is the successful blending (or "convergence") of all communications media, methods and devices into one interconnected entity, if you will, that breaks away all barriers to communication within an enterprise.

Read More Article...

Call Center Tender - BPO/Call Center Services

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 12861968

Category : Call Center

Title : BPO/Call Center Services

Estimated Budget : Need Best Quotations

Description :

We are India based leading international trading company. We intend to use services of prime BPO providers/Call centers (From India Only) to assist & promote our brand. The primary objective is to enable the organization to make well-informed business decisions and become customer focused which can be the source of competitive advantage. We are looking for well established call center with more than 50 seats for our below requirements.

Scope of services:

1. To handle enquiries both from prospective customers and franchisees (through multi-lingual formats- English, Hindi and major regional languages.).
2. Reply to customer queries regarding our product, prices, delivery, payment procedure for on line sales and off line sales including catalogue sales.
3. To do tele marketing.
4. To setup and transact orders via IVR.
5. To follow up with us to ensure delivery on time.
6. To gather customer feed back, analysis and reporting.
7. Query management regarding goods available on our website and troubleshooting during purchase cycles (timings 9 a.m. to 9 P.M., 7 days a week).
8. Maintaining data base of customers/visitors and keeping them informed on incoming events through SMS/voice calls.
9. Sales through e-catalogue/physical catalogue specially to corporate customers & Govt./Semi Govt dept..
10. Provide first level software to record the call details and should be able to issue the docket number for each call for future reference.
11. Various MIS data/reports be generated from the call data recorded by the BPO on pre-defined regular intervals and sent to us.
12. Timings for the service by call centre agents shall be 9.00 A.M. to 9.00 P.M. IST, seven days a week; during off time announcement of timings shall be done by the call centre.
    

The invoices towards the services rendered shall be submitted to us on monthly basis at the end of every month for the no. of seats actually deployed during the month as per the agreed number of seats. We shall release the payments to the supplier on monthly basis within 30 days after the receipt of the invoice. Interested providers are requested to send detailed proposal on or before 27th August, 2008 by 3:00 pm. EMD (Refundable) is required. For more details have a look on attachment.

Country : India

Are you interested to work on this project? Post your contact details Now! Click Here

Warning that Indian call centre bubble

INDIA'S burgeoning call centre industry, which has drawn thousands of jobs from Britain, is heading for contraction within the next two years, according to a new report published today.
The boom in outsourcing sales, customer services and other telephone work to low-paid, English-speaking Indians has generated competition that is driving down prices and pushing up pay, market analyst Datamonitor said in its study.

The report says newcomers to the market are aggressively discounting to grab a share of the £255 million business, resulting in shrinking margins and raising questions as to who will survive.

Datamonitor said a "shake-out" is inevitable within two or three years, and its report predicted this it will largely be driven by consulting companies exiting the market, and either spinning off their contact centre operations or turning over the management of their customer care services to third parties.

Read More Article...

Call Center Project - Pharmacy Sales Process

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 15409318

Category : Call Center

Title : Pharmacy Sales Process

Estimated Budget : 50-60 % of the Product Price.

Total Requirement : Min 20 Seats

Description :

We are Pakistan based looking for call centers for our Pharmacy sales process. We need a center with min 20 seats to dial USA in normal business hrs. to sell medicines. Centers need to manage their own leads, training material will be provided by us. Payout will be 50-60 % of the product price will be paid by wire transfer on monthly basis. Interested centers are requested to contact with their profile.

Country : Pakistan

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call Center Tender - Pharmacy Sales Process

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 15409318

Category : Call Center

Title : Pharmacy Sales Process

Estimated Budget : 50-60 % of the Product Price.

Total Requirement : Min 20 Seats.

Description :

We are Pakistan based looking for call centers for our Pharmacy sales process. We need a center with min 20 seats to dial USA in normal business hrs. to sale medicines. Centers need to manage their own leads, training material will be provided by us. Payout will be 50-60 % of the product price will be paid by wire transfer on monthly basis. Interested centers are requested to contact with their profile.

Country : Pakistan

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Telecom denies 1500 jobs to go to Philippines

Telecom said a report today it may move most customer service jobs to the Philippines with more than 1500 jobs threatened is inaccurate.

The Dominion Post said it had obtained an email that stated the company's faults service was the only area not to be trialled in Manila.

Customer services manager Trish Keith said in the email the trials running from September to December reflected Telecom's desire to put customers at "the heart" of the business and improve responses to customers.

She said trials would not cause redundancies, but after December decisions would be made about "resourcing levels".

Read More Article...

Call Center Tender - Domestic Inbound Process (National Helpline Services)

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 88955810

Category : Call Center

Title : Domestic Inbound Process (National Helpline Services)

Estimated Budget : Request For Information

Total Requirement : Contract for 2yrs.

Description :

We are India based government organization. We are looking for reputed and experienced call center providers (From India Only) for our requirement of National Helpline Services. The Helpline consists of a toll free MTNL number that will be duly publicized and used by our households and other individuals and groups to raise their questions, submit their grievances and complaints and seek guidance from our authority. The operations will run with the use of latest information and communication technology to provide solutions to complainants on a real time basis. The estimated call volume is 20000 calls per month.

Minimum features of Helpline to be established:

1. The Helpline should be accessible from privately and government operated landline/mobile telephone lines.
2. Must provide dedicated and trained manpower to receive calls.
3. The complaints should be entered in suitable software using good quality computing hardware. This should be properly stored for retrieval in future and for transmission to other nodes in the network.
4. Complaints should be processed by authorized persons in a time bound manner.
5. A mechanism should be established for monitoring of the helpline system to find out the quality of performance of the system and the level of satisfaction of the users of the helpline.
6. A knowledge management system should be developed to facilitate the call agents who receive the calls to access the knowledge system easily and provide appropriate responses to the callers.
   

Organizations with proven track record in the field of management of call centers and helpline are requested to submit a detailed proposal for the establishment and management of helpline and call centers on or before 20th August, 2008. Eligible providers should make the presentation of their capability on 12th August, 2008 by 3 pm at our office. The manner of quoting the technical and financial bid will be decided after the presentations are made. Emails will not be entertained. For more information have a look on attachments.

Country : India

Are you interested to work on this project? Post your contact details Now! Click Here

Call Center Project - B2B Cash Advance

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 23952264

Category : Call Center

Title : B2B Cash Advance

Estimated Budget : 150 USD per sale

Total Requirement : 5-10 seats

Description :

We are India based looking for call center for our Merchant cash advance sales campaign. Call centers with setup to 5-10 seats need to call various businesses in USA and convince them for merchant account holder\\\'s personal loan without guarantee for their businesses and collect information like, no. of transaction per month, business duration, and contact details. Leads will not be provided by us, call center will be paid 150 USD on per successful loan. Payment will be on weekly basis by wire transfer. Interested service providers are requested to contact as soon as possible with profile.

Note: Please check the attachment file for more details

Country : India

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

IT frustrates call centre agents

Unreliable technology ranks first as most stressful factor for UK call centre staff, says research

Slow equipment and poor performance of systems are the main factor contributing to stress in UK contact centres, according to YouGov research.

Some 48 per cent of the 1,000 contact centre staff polled said that the IT systems they have to use represent the most annoying or stressful part of their job, even more so than customer complaints or not being able to help them.

Slow systems and constantly crashing applications were cited by 56 per cent of the respondents as the main cause of dissatisfaction, followed by 20 per cent mentioning over-complicated, user-unfriendly processes and having to cut and paste between applications due to poor systems integration, cited by 11 per cent.

The research also revealed that slow IT systems affect around 41 per cent of call centre agents daily and 86 per cent weekly.

Read More Article...

Call Center Tender - Customer Services (Inbound Process)

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 67189965

Category : Call Center

Title : Customer Services (Inbound Process)

Estimated Budget : 110000USD

Total Requirement : Contract for 3yrs.

Description :

We are USA based organization. We are looking for reputed and experienced provider for our requirement of inbound call center services. We are providing public utility services such as Cable Television, Broadband Services, and High-speed Internet etc... We are looking for call center to take incoming calls from our customers to enable them to report after-hours outages or have timely calls returned next business day by CSSR`s. The estimated budget for this work is 110000 USD. The call center must runs for 27/7 365 days.

Scope of services:

1. Take incoming calls from our customers.
2. Deploy trained and well educated staff to take calls.
3. Provide out bound calling as needed to our customers.
   

The contract will be for 3 years. Interested providers shall provide pricing on per call, per minute or per flat rate. Payment will be made on monthly basis. Interested providers are requested to send their detailed proposal on or before August 26, 2008. For more details have a look on attachments. All the proposals must be delivered via hand delivery or courier only.

Country : United States

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call Center Project -Sales Campaign Service of Home Based Business Schemes

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 14426497

Category : Call Center

Title : Sales Campaign Service of Home Based Business Schemes

Estimated Budget : 60-1000 USD Per Sale

Description :

We are a Singapore based company looking for call center for a sales campaign. We are looking for centers with minimum 15-25 seats to dial US at normal business hours for the sale of different home based business affiliated programmes. We have a website www.jagsmarketing.com which provide different home based business scheme with different product, centers need to sale this schemes to US customers and need to mange their own leads. We will pay 60-1000 USD per sale by pay pal on every fortnight basis. Interested centers are requested to contact us as soon as possible with their profile.

Country : Singapore

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call center will employ 150 in Las Vegas

A new customer service telecommunications center is bringing 150 jobs to Las Vegas (N.M.).

Results Las Vegas is a company created by Paramount Multiservices, based in Corpus Christi, Texas. The firm will take over a site in the northern New Mexico community vacated by another call center, The Connection.

Results Las Vegas employees will take incoming calls for clients such as insurance companies, said Sharon Vander Meer, executive director of the Las Vegas-San Miguel Economic Development Corp.

Read More Article...

Call Center Project - Hydrosaver Selling Campaign

Looking to work on Call Center Projects? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Project

Id : 66835127

Category : Call Center

Title : Hydrosaver Selling Campaign

Estimated Budget : $60- $70 (Canadian Dollar) Per Sale

Total Requirement : 15-20 Seated Center

Description :

We are Pakistan based having a requirement for selling Hydro Saver in Canada. We are looking for a 15 to 20 seated call center for our campaign. The Center needs to call Canada during normal working days from 11 to 8 according to EST zone. We will provide Training Materials and leads will be managed by the centers. We need 20 or more sales on daily basis and the pay out would be $60 to $70 (Canadian Dollar). Our payment would be on monthly basis and through Wire Transfer.

Interested Centers are requested to contact us with their profile as soon as possible.

Country : Pakistan

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Call Center Tender - Inbound Call Center Services

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 18509154

Category : Call Center

Title : Inbound Call Center Services

Estimated Budget : Need Best Proposals

Total Requirement : Contract for 3 years

Description :

We are India based organization. We are looking for reputed and experienced firms (From India Only) to manage our existing call center for the period of 3 years. Our Inbound section handles three types of calls like inquires, complaints, requests & actionable. The customers have to be serviced in two primary language English & Hindi. Currently we are receiving approx 3500 calls per day. We have estimated 20000 calls in a day with 10% of the total calls in any one hour.

Scope of work:

1. Up gradation of existing call centre
2. Call centre inbound activities
   
   The existing call centre set up is based on the Nortel (Business Communication Centre) BCM400; detail is mentioned in the document.
   

Scope of work includes:

1. Supply of agents and supervisors machines with the required infrastructure like power, seating space, AC etc.
2. Supply, installation and maintenance of the required switch, router and cabling etc.
3. To supply manpower including agents, trainer, managers and supervisors as per the requirement.
4. Call Centre would be a 24X7, 365/366 days a year operations.
5. Executives will be required to undergo ad hoc refresher trainings on new Products & System solutions.
6. The induction training would be for a tentative period of 7-10 days. An OJT (On the Job Training) would follow the induction training. The tenure of the OJT would be approximately 7-10 days.
7. Service Partner will require providing remote monitoring phone access for random Service quality audit by the client.
8. Service Provider will have relevant infrastructure in place to facilitate call recording & live call barge-ins etc.
9. The Service Provider would require to meet an uptime SLA of 99.9% for all technical hardware equipments facilitating connectivity with appropriate redundancy.
10. The ACD system shall generate various statistical reports (hourly, daily, monthly), based on Call completion of agent position/groups.
    

The payments will be made in 3 equal installments the end of first, second and third year of successful operation. Interested providers are requested to submit their proposal on or before 29.08.2008 up to 15:00 Hrs. EMD (Refundable) is required. For more information please refer the tender document.

Country : India

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here