Call Center Tender - Customer Care Services (Chat & E-mail Support, Inbound & Outbound)

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 47065878

Category : Call Center

Title : Customer Care Services (Chat & E-mail Support, Inbound & Outbound)

Estimated Budget : Request for Information

Total Requirement : Approximately 15000 Calls per Week

Description :

We are UK based organization. We are national learning network and a nationally recognized learning services brand. We are looking for reputed and qualified service provider for our requirement of call center for outsourced customer care services. We operate a network of more than 700 online learning centers in England and Wales, providing access to a range of e-learning opportunities. Since its launch in 2000 more than two million learners have enrolled on almost 6 million online courses. More than three quarters of the courses are available online allowing people to learn wherever they have access to the internet at home, at work or at a our centre. Information about our courses is available through our helpline number. The call center will operate our helpline number providing various information about our courses to public. Approximately 15000 calls per week. The contract will be for 3 Years. The center will run on 24/7 basis.
Scope of services:

1. Provide customer care support to respond to customer enquiries and requests for assistance submitted across a range of media, including Web Forms, Web Chat, xMS, Instant Messaging, Email and IP voice telephony.
2. An IVR (Interactive Voice Response Unit) to automate the handling of calls.
3. Voice Recording equipment to record calls.
4. Outbound Dialler to automate the placing of outbound calls.
5. Email server (or integration with existing).
6. Collaboration Server (Inc. Web Chat / IM and Text Messaging).
7. Quality monitoring functionality.
8. The selected provider will be required to use our Customer Service Portal as the gateway to any on-line services.
   

Payment terms are negotiable. Interested service providers are requested to send their details on or before 12th February, 2009 by 12:00 noon via our secured website only. This tender is global and offsite. For more details have a look on attachments.

Country : United Kingdom

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Related Posts by Categories

Widget by Hoctro | Jack Book