Call Center Tender - Inbound Call Center Service

Looking to work on Call Center Tender? Find here new projects everyday.

ITMatchOnline.com is the easiest way to find right partners across the world.

Projects Details:

Type : Tender

Id : 35661908

Category : Call Center

Title : Inbound Call Center Service

Estimated Budget : Request for Proposal

Total Requirement : The Contract duration is of 1 year

Description :

We are UK based non-profit-making, charitable organization and we are looking for experienced and qualified service providers for our requirement of inbound call centre for out of hrs. Call handling services to covering 11200 homes, on behalf of us for our tenants including dealing with calls related to gas etc.
Scope of work:

1. The Service provider shall provide a call handling service relating to property repairs, anti-social behavior and reports of gas to cover the following periods:
   a. 17.30 hours – 08.00 hours - Monday to Friday every week
   b. 24 hour provision Saturday and Sunday every week
   c. All Public Bank Holidays
   d. Christmas holiday period 24th December 2009 16:00 hours to 4th January 2010 08:30 hours.
2. Anti-social behavior calls will be handled in accordance as per our guidelines and logged in accordance with the daily data summary by the Service provider.
3. The service provider will provide call handling cover for 1 hour per month during normal working hours for our in house call handling team during regular team meetings.
4. In the event of a service interruption to the Client in house call handling capability during working hours for example, but not limited to, a major telephone system failure:
   a. The Provider will provide a call handling service to ensure service continuity for tenants and callers on request by the Client.
   b. The service will be available to callers within 2 hours of the service interruption being reported to the Service provider.
   c. This additional service will be charged by the Service provider at tendered hourly rates (or part thereof, pro-rata).
   d. This service will be the same handling and reporting service for repairs, gas and anti-social behavior. All other call types will be a message taking service.
   e. Messages will be forwarded to the Client within 2 hours of the end of the service interruption.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before February 9th, 2009.This tender is Global and offsite. Service providers may have to visit our location for meetings and briefings. For further details please have a look on attachment.

Country : United Kingdom

Status : Closed

Are you interested to work on this project? Post your contact details Now! Click Here

Related Posts by Categories

Widget by Hoctro | Jack Book