Call Center Project - Telemarketing & Lead Generation for US Grant Process

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Projects Details:

Type : Project

Id : 75348378

Category : Call Center

Title : Telemarketing & Lead Generation for US Grant Process

Estimated Budget : 125 USD per Lead

Total Requirement : 100 Seats

Description :

We are India based company looking for call centers for our requirement of Tele marketing and lead generation for the Grant Process. We want centers with minimum 5 seats to dial USA during business hours to generate leads. We will provide training materials and centers has to manage their own leads. Payout will be 125 USD will be paid via any preferred mode on biweekly basis. Interested call centers are requested to contact us as soon as possible.

Country : India

Status: Closed

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Call Center Tender - Call Center Services for Legal Services Firm (Inbound & Outbound)

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Tender Details:

Type : Tender

Id : 61137946

Category : Call Center

Title : Call Center Services for Legal Services Firm (Inbound & Outbound)

Estimated Budget : 25000000 GBP to 30000000 GBP

Total Requirement : Approximately Monthly 100000 Inbound Calls, 125000 Outbound Calls & 5 Year Contract

Description :

We are UK based organization providing legal services to our customers. We are looking for qualified and experienced service provider for our requirement of Call Center Services. The provider will provide both inbound and outbound services to us. The contract will be for 5 Years. Our estimated budget is 25000000 GBP to 30000000 GBP for whole term. Provider will handle approximately 100000 calls per month and provider is expected to make 125000 outbound calls per month to our customers.
Scope of services:

1. Provider will provide and manage the call handling services.
2. Provide etiquette call center facilities, including telephony systems, applications, computer systems and applications.
3. Handling complaints/queries from solicitors, police etc, maintaining records of these and analyzing performance.
4. Appropriately qualified/trained operational and management staff.
5. Administration, development and maintenance of our website to ensure continual improvement of services.
6. Conducting satisfaction surveys police and solicitors.
   

Payment terms are negotiable. Interested service providers are requested to send their expression of interest on or before 4th June, 2009 by 12:00 noon via e-mail, post, courier or hand delivered only. This tender is global and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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Fairborn call center to return 350 jobs

After cutting 417 employees at its Fairborn call center in February, Teleperformance USA has landed a new client that will bring back about 350 of those jobs, officials confirmed Wednesday.

Pat Higgins, Fairborn development director, said she is thrilled to hear jobs will return to the call center at 57 Dayton-Yellow Springs Road.

“The parking lot used to be full of cars everyday, then suddenly all those cars went away,” Higgins said. “The lot was unbelievably quiet after so many years of activity.”

Utah-based Teleperformance USA is part of France-based Teleperformance, a global contact center outsourcer with more than 100,000 full-time equivalents employees.

The company said in December it would cut Fairborn staff because a client wanted to consolidate its operations.

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Call Center Project - Google Adwords Packages

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Projects Details:

Type : Project

Id : 19664986

Category : Call Center

Title : Google Adwords Packages

Estimated Budget : 45 to 55 AUD per confirmed sale

Description :

We are Punjab, India based company looking for experience Call center with 15-20 seats for our sales process. Center has to dial Australia in normal business hours to sale our Google Adwords Packages. Leads and training will be provided to center. Center will get 45 to 55 AUD per confirmed sale. Payment will be given on fortnightly basis via wire transfer. Interested service providers are requested to contact us as soon as possible with their profile.

Country : India

Status : Closed

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Call Center Tender - Domestic Customer Care Call Center (Inbound & Outbound)

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Projects Details:

Type : Project

Id : 54712437

Category : Call Center

Title : Domestic Customer Care Call Center (Inbound & Outbound)

Estimated Budget : Request for Proposal

Total Requirement : 5 Agents in Each Shift

Description :

We are India based organization. We are looking for qualified and experienced service provider (From India Only) to manage and run our call center for one year. The selected provider would be expected to handle our existing call center with well trained staff, to handle queries about organization over phone and provide solutions to our customers.
Scope of services:

1. The call center will runs 24/7 by 7 days a week.
2. We need 5 agents in each shift.
3. Agents should be fluent in Hindi, Punjabi and English.
4. We have our existing call center. We will provide all the necessary equipments with computers.
5. Provider needs to have a local office after the contract award.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before 8th May, 2009 by 11:00 am via post, courier or hand delivered only. This tender is onshore and onsite. The cost of the tender document is only 500 INR. EMD (Refundable) of 7500 INR only is required. For more details have a look on attachment.

Country : India

Status : Closed

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Poor Call-Center Service Angers Indians, Too

With better-paid, better-trained operators working for foreign call centers, Indian consumers are often frustrated by the service they get

The other day, after her cell phone stopped working during a trip, Beth Tomlinson used a pay phone to call her cell-phone carrier. Her call, like so many others around the world, was answered in Noida, an outsourcing-driven boom town about 20 kilometers outside New Delhi. Tomlinson, a Kansas-native who has lived in India for several years, didn't really care. After all, she was in Noida, too.

But when 20 minutes with a nervous operator went by and her cell phone still didn't work, Tomlinson did start to care. "I've called my American cell-phone company and had the call answered in Noida, and I've called my Indian cell phone company and had the call answered in Noida," she says. "But there is such a huge difference in the quality of service. I could hear kids laughing and giggling in the back, and I needed to get to an important work meeting right away."

Since the late 1990s, when cheap Internet telephony made it possible for U.S. companies to outsource their call centers, Americans have been complaining, loudly and regularly, about the quality of service. Just last week, Delta (DAL) pulled a call center out of India because its customers said they hated the service. "The customer acceptance of call centers in foreign countries is low," Delta Chief Executive Richard Anderson told his employees in a message. "Our customers are not shy about letting us have that feedback."

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Call Center Project - Calling Card Process

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Projects Details:

Type : Project

Id : 76222502

Category : Call Center

Title : Calling Card Process

Estimated Budget : 25-30% per sale

Description :

We are India based company looking for call center for our Calling Card Process. We are looking for experience call center with minimum establishment of 5 seats. Center has to dial UK and Australia at normal business hours (as per county time). Center has to manage their own database for calling. Center will get 25-30% per sale. We will pay via PayPal on weekly basis. Interested service providers are requested to contact us as soon as possible.

Country : India

Status : Closed

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Call Center Tender - Inbound Contact Centers Required

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Projects Details:

Type : Project

Id : 11769591

Category : Call Center

Title : Inbound Contact Centers Required

Estimated Budget : Request for Information

Total Requirement : Approximately 1300000 Calls & 70000 Emails per Year

Description :

We are USA based organization. We are looking for qualified and experienced call center providers (From USA Only) for our requirement of Contact Center Services on 24/7 basis. We are in need of 3 call centers based in different locations across the country. Approximately The call center will provide inbound call & email service. Approximately 1300000 calls and 70000 emails per year.
Scope of services:

1. Call center will respond to general information inquiries, inquiries on specific programs and service, order intake & fulfillment requests, media inquiries, complaint calls & customer surveys.
2. The provider must have the capability to supply 30% of the CSRs who are proficient in English and Spanish.
3. The provider shall provide automated services to enable us to deliver unattended service 24 hours a day, 7 days a week.
4. Capture, record, and document all customer inquiries and responses made to those inquiries whether via telephone, E-mail, or any other communication channels supported.
5. We are looking to have one call center in 50 miles of Washington DC, second one in 400 miles from the first one and the third call center in 700 miles.
   

Payment will be on monthly basis. Companies can apply for one call center or for all. Interested service providers are requested to send their information on or before April 27, 2009 at 3:00 p.m via email, post, courier or hand delivered only. This tender is onshore and offsite. For more details have a look on attachment.

Country : United States

Status : Closed

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Virtual call center will allow people to work from home

Single mothers and veterans are among the types of people Charles Hagen hopes to attract as employees for his new business venture, Contact Central.

Hagen, owner of Hagen Information Technologies Inc., also plans to recruit at colleges, but he expects most of the agents he hires for his virtual call center to already be working for a "bricks and mortar" contact center, he told the Two Rivers Business & Industrial Development Committee recently.

Hagen, an industrial engineer, started Hagen IT in 2003 in Watertown. The business now is based in Two Rivers at 2314 Adams St., Suite 1. Hagen's wife, Clarice, formerly Clarice Sturm, is a Two Rivers native.

Hagen IT "provides data, voice and surveillance products and services," such as phone systems, nurse call systems, networking solutions and project management "to business customers, with a special focus on the assisted living and hospitality markets," according to informational materials.

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Call Center Tender - Inbound & Outbound Services for a Hospital

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Projects Details:

Type : Project

Id : 18645911

Category : Call Center

Title : Inbound & Outbound Services for a Hospital

Estimated Budget : Request for Proposal

Total Requirement : Contract for 5 Years

Description :

We are India based on of the largest hospitals and medical institutes. We are looking to outsource our both inbound and outbound services. The call center will operate by 24/7 basis. Call volumes will be determined later. The contract will be initially for 5 years extendable for another 5 years.
Scope of services:

1. Call center agents will handle the calls for general inquiries, patient information, admission waiting times, clinic (OPD) appointments, feedback, complaints & information.
2. Patient billing including credit card payment processing.
3. Provider will provide detailed reports on daily basis or as desired by us.
4. Provider will also handle e-mail inquiries from customers.
5. Ability to ramp up operations to handle sudden increase in call volumes in disaster situations.
6. Provider will run survey process on daily basis by 9AM to 5PM weekdays.
7. Administer the survey to the patient’s relatives by telephone interview.
8. Service provider will host and maintain our website which includes information on our various patient related services.
   

Payment terms are negotiable. Service provider should quote consolidated and per seat rates. Interested service providers are requested to send their proposal on or before 8th May, 2009 by 12:30 PM via post, courier or hand delivered only. This tender is offsite. Provider may have to visit our location for meetings and briefings. The cost of the tender document is 500 INR only. EMD (Refundable) of 50000 INR is required. For more details have a look on attachment.

Country : India

Status : Closed

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Call Center Project - Debit Card Outbound Campaign for USA

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Projects Details:

Type : Project

Id : 18988442

Category : Call Center

Title : Debit Card Outbound Campaign for USA

Estimated Budget : 60 USD on per sale

Description :

We are Dominican Republic based company looking for call center for our Debit Card Outbound campaign for USA. Center has to dial USA in normal business hours. Center with minimum 5 seats has to manage their own database. Center will get 60 USD on per sale. There is also an extra bonus of 3000 USD at the end of the month for the center who reaches the goal. There is also an up sale for which the center gets extra of 10 USD. We will pay via wire transfer on weekly basis. Interested call center are requests to contact us as soon as possible with profile.

Country : Dominican Republic

Status : Closed

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Delta Air Ends Use of India Call Centers

Delta Air Lines Inc. said Friday it has stopped using India-based call centers to handle sales and reservations, making it the latest U.S. company to decide the cost benefits of directing calls offshore are outweighed by the backlash from customers.

Delta said it stopped routing calls to India-based call centers over the first three months of the year. Customers had complained they had trouble communicating with Indian agents, the airline said. Last month, Chrysler LLC said it would move its customer-service center back from India.

"It is fundamentally cheaper to do it in India, but there's also the question of whether it's better to do it cheaper or better to do it better in terms of the relationship with your customers," said Ben Trowbridge, chief executive of Alsbridge Inc., a Dallas-based company that advises on outsourcing.

Call-center representatives in India earn roughly $500 a month, or about one-sixth the salary of their U.S.-based counterparts, he added.

Delta's move also reflects the need for airlines to streamline their sales and reservation operations as customer-call volume dwindles amid the ongoing recession. And, as layoffs mount in the U.S., it could be a smart public-relations move for companies to cut their outsourced business before eliminating payroll positions.

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Call Center Tender - Simple Public Survey Process

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Projects Details:

Type : Tender

Id : 22926393

Category : Call Center

Title : Simple Public Survey Process

Estimated Budget : Request for Proposal

Total Requirement : Contract for 24 Months

Description :

We are Canada based organization. We are looking for qualified and experienced service provider for our requirement of Public Survey Services. The survey will be with general questions with the public. The Survey shall be conducted in May 2009.We are looking to complete the work by June 8th, 2009. We have a database of approximately 641000 residents. We will provide randomly selected data for the purpose of the survey.
Scope of services:

1. Provider shall conduct a telephone public survey.
2. The survey questionnaire is approximately 60 questions long.
3. We will provide all the data with questions to be asked.
4. Sample questions are provided in attached document.
   

Payment will be made on net 30 days and can be done via direct bank deposit. Interested service providers are requested to send their proposal on or before 4:00 p.m. April 24, 2009 via post, courier or hand delivered only. This tender is global and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look in attachment.

Country : Canada

Status : Closed

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Call Center Project - Australian Wireless Process

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Projects Details:

Type : Project

Id : 20184878

Category : Call Center

Title : Australian Wireless Process

Estimated Budget : 100 AUD per net sale

Description :

We are India based company looking for call center (with minimum 5 seats) for our Australian campaign. Call center need to dial Australia in business hours to sale Mobile and wireless products. Center has to manage their own database. Training material will be provided by us. Center will get 100 AUD per net sale. Payment will be paid via preferred mode of payment on weekly basis. Interested service providers are requested to contact us as soon as possible.
Note: Please make call to us between 10am-6pm only from Monday-Friday.

Country : India

Status : Closed

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Changing BPO landscape favours Kenya call centres

Emerging outsourcing centres like Kenya stand to pick the spoils in business process outsourcing and call centre contracts as the established players make that move.

April 15, 2009: Kenya could benefit from changing dynamics in the Business Process Outsourcing (BPO) industry that could see more call centre jobs become available locally as international firms change the way they outsource functions.

News that BPO operators in more mature markets such as India and China are shifting their focus to handle more intensive outsourcing functions as they shed core BPO offerings such as call centre operations, should see Kenyan outfits stand to gain, according to industry analysts.

Driving the shift is western companies who are keen to deposit more work functions with established outsourcing firms and shall be placing high end jobs in the hands of more experienced centres such as India and China.

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Call Center Tender - Contact Center Services for Health Organization (Inbound & Outbound)

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Projects Details:

Type : Tender

Id : 18956298

Category : Call Center

Title : Contact Center Services for Health Organization (Inbound & Outbound)

Estimated Budget : 600000 GBP to 750000 GBP

Total Requirement : Contract for 24 Months

Description :

We are UK based organization providing general health services. We are looking for qualified and experienced service provider for our requirement of Contact Center Services. This service will support our patients and hospital discharge arrangements. The service required will be primarily an inbound service with the enhanced functionality of outbound calls and email. The contract will be for 24 months. Our estimated budget is 600000 GBP to 750000 GBP.
Scope of services:

1. Provider will capture various data from the callers.
2. Provider will provide inbound with the capability of outbound calls and email service.
3. Call volume and the operation timings will be discussed later on with the interested service providers only.
   

Payment terms are negotiable. Interested service providers are requested to send their expression of interest on or before 24th April, 2009 by 12:00 noon via e-mail only. An information session (Optional) will be held at 9:30am to 12:30pm on the 21st April, 2009. This tender is global and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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Call Center Project - Electricity Saving Device Sales

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Projects Details:

Type : Project

Id : 91941487

Category : Call Center

Title : Electricity Saving Device Sales

Estimated Budget : 75 USD per sale

Description :

We are India based company looking for Call Center to sale our Electricity Saving Device in USA Market. We are looking for experience call center with 15-20 seats. Center has to dial to USA in normal business hours. Training and required material will be provided to center. Center has to manage their database for calling. Center will get 75 USD per sale. We will pay on fortnightly basis via wire transfer. Interested service providers are requested to contact us as soon as possible with proposal.

Country : India

Status : Closed

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HSBC to cut jobs in call center restructuring

The HSBC call center in Chesapeake is undergoing a "restructuring" of its operations that will involve some job losses.

HSBC Card Services Inc., on Kristina Way in the Greenbrier area of the city, handles customer calls from and to HSBC credit card holders. The office employs 1,200 people, said Steven Wright, Chesapeake's economic development director.

Officials of HSBC, an international bank based in London, confirmed Friday the restructuring but would not disclose layoff numbers.

The company announced the changes to workers on Thursday but is still in discussions with them, and some workers will be offered other HSBC jobs, said Cindy Savio, a spokeswoman at HSBC's North American headquarters in Mettawa, Ill.

"It's a certain number of positions that are being impacted," Savio said. "We're discontinuing some of the functions.

"It's too early to say what the number is," she said.

Affected employees were given 30-days notice of the changes in their jobs, Savio said.

Wright said he has heard about possible job cuts at HSBC and his office has contacted the company to find out the status. "We have not been able to verify that they are indeed doing layoffs," he said.

The federal Worker Adjustment and Retraining Notification Act requires employers in some circumstances to notify those losing their jobs and state officials 60 days in advance.

Most employers with at least 100 full-time workers must file the notification when they close an office or operating unit with 50 or more full-time workers; lay off 50 to 499 full-time workers that represent at least a third of their work force at that site; or lay off 500 or more full-timers at a single site. Savio said HSBC won't file a WARN notice but didn't say why.

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Call Center Project - Lead Generation for UK Pets Insurance

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Projects Details:

Type : Project

Id : 20140549

Category : Call Center

Title : Lead Generation for UK Pets Insurance

Estimated Budget : 5 GBP per Lead

Description :

We are Netherland based company looking for call center with atleast 15 seats to dial in UK in normal business hours for Lead Generation of Pets Insurance. The customer must be really interested to receive the information or a no obligation quote. Customers must working full time, have a permanent position and are not self employed. Calling data and training materials will be provided by us. Our payout will be 5 GBP per lead will be paid via wire transfer bi-weekly. Interested centers are requested to contact us as soon as possible.

Country : Netherlands

Status : Closed

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Call Center Tender - Inbound Call Center for Our Organization

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Projects Details:

Type : Tender

Id : 15162762

Category : Call Center

Title : Inbound Call Center for Our Organization

Estimated Budget : 1000000 (Australian Dollars) to 1750000 (Australia

Total Requirement : Contract for 18 Years

Description :

We are Australia based organization. We are looking for capable and experienced service provider for our requirement of Inbound Call Center. We are running a national recruitment campaign for our organization. We are seeking offers for the provision of Call Centre Facilities and Services. The contract will be for 18 months. Our estimated budget is 1000000 (Australian Dollars) to 1750000 (Australian Dollars). Approximately 100000 calls during the three-week will be answered.
Scope of services:

1. Use speech recognition technology that qualifies enquiries, enabling a reduction in the need for operator intervention.
2. A service accessible to the public via nationally available inbound phone numbers.
3. Operate with both IVR technologies, including voice to text file and voice recognition capabilities.
4. Agents will gather information from the callers and will put it in to our application.
5. Application, Scripts will be provided by us.
6. Call center will operate from 08:30 to 17:00 on Monday to Friday, including any local public holidays, and on the first weekend of each phase, and from 17:00 to 19:00 on those days, although at a reduced level of operating capacity.
7. The call centre facility will operate using IVR technology only at all other times including weekends (other than the first weekend of each phase) and national public holidays.
   

Payment terms are negotiable. Interested service providers are requested to send their proposal on or before Monday 27 April by 2:00 PM via our secured website only. This tender is global and offsite however the service must be performed within Australia only. For more details have a look on attachment.

Country : Australia

Status : Closed

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Four More Tips to Improve Call Center Management

In these challenging economic times, call center managers are under intense pressure to keep their centers running efficiently while at the same time providing excellent customer service.

It’s been well-established that software and systems help call center managers achieve this goal. Workforce management software, in particular, is now being viewed as essential to effective call center management.

Offered on a hosted or on-premises basis, these systems not only help call center managers ensure that agents are properly adhering to the schedule, they also ensure, through their forecasting capabilities, that the right number of agents are on hand to field incoming contacts.

Paradoxically, companies are now starting to cut back on IT investments -- which in some cases can limit the efficacy of call center manager. Many of these companies fail to see that by upgrading their systems, they can reduce operating costs and achieve ROI while at the same time improving service levels.

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Call Center Tender - Call Center for Telephone Answering Services (Inbound)

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Projects Details:

Type : Tender

Id : 49640514

Category : Call Center

Title : Call Center for Telephone Answering Services (Inbound)

Estimated Budget : 3000000 GBP

Total Requirement : Contract for 3 Years

Description :

We are one of the world\'s largest project and cost management consultancies, employing over 2,000 staff, with a turnover in excess of £160 million, and an expanding office base in the Asia Pacific region, Europe, the Middle East & India, the United Kingdom, and the United States. We are looking for a experienced and qualified call center service provider (From UK Only) for our requirement of Out of Hours Call Center Service. The service provider will provide telephone answering service and manage calls made out of our core business hours. The contract will be for 3 Years. Our estimated budget is up to 3000000 GBP for whole term. We need approximately 10 to 50 seats.
Scope of services:

1. Provide telephone answering service and manage calls made out of our core business hours.
2. Provide well trained agents to answer all the queries and to respond to the callers in well manners.
3. Service timings are 17:00 to 8:30 on Monday, Tuesday, Thursday & Friday, 15:00 to 8:30 on all Wednesdays. Complete coverage at weekends and public holidays will also be required.
4. All the training material and scripts will be provided by us.
   

Payment terms are negotiable. Interested service providers are requested to send their Expression of Interest on or before 27th April, 2009 via e-mail, post, courier or hand delivered only. This tender is onshore and offsite. Provider may have to visit our location for meetings and briefings. For more details have a look on attachment.

Country : United Kingdom

Status : Closed

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Call Center Project - USA Pay Day Loan Lead Generation Campaign

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Projects Details:

Type : Project

Id : 16153986

Category : Call Center

Title : USA pay day loan lead generation campaign

Estimated Budget : 20–40 USD per verified lead

Description :

We are Pune; India based company looking for call center for our USA pay day loan lead generation campaign. Call center with minimum 10 seats have to dial USA in normal business hours. Calling data will be provided to call center. Center has to call and confirm lead and has to enter data in to our web based lead management system. This system will be provided. Our budget is approximate 20 – 40 USD per verified lead (depending on the lead, buyer and customer\'s profile.) on weekly basis via PayPal or wire transfer. Interested service providers are requested to contact us as soon as possible.

Country : India

Status : Closed

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SaaS Continues to Revolutionize the Call Center

Adoption of the software-as-a-service (SaaS (News - Alert)) model is accelerating across the enterprise, but particularly in the call center, as companies are discovering the advantages today’s hosted solutions offer over premise-based systems.

With SaaS, applications such as ACD, IVR, dialers, workforce management, call recording and CRM can be hosted on a shared platform in a data center and delivered to agents via the Internet, or dedicated IP network, enabling companies to deploy a full-featured call center system for a fraction of the cost of licensed software.

As many organizations have already discovered, SaaS brings numerous advantages to the call center. What follows are the main advantages it brings, backed-up with commentary from Terry Saeger, SVP and general manager of VoltDelta Enterprise Services and Solutions, a leading provider of enterprise-grade SaaS call center solutions:

Lower upfront costs

In general, the biggest factor driving adoption of SaaS is lower up-front cost. Companies that adopt hosted call center solutions save initially by avoiding the need to shell out capital for premise-based equipment and installation services.

With today’s hosted call center solutions, all you really need are broadband-connected PCs. Your agents can share the same system no matter where they are located – whether they’re all in a single, main center or spread across multiple locations.

Also, companies that go with hosted call center solutions avoid having to pay for the licensing of new software — instead they simply “lease” the software on a “pay-as-you-go” basis. Not only is this pricing model more economical, it’s easier to predict and manage, and affords simplified financial reporting: Rather than paying out chunks of capital for upgrades or replacements of on-premise systems, companies now have the ability to include the cost of their SaaS service in monthly expense reports as a recurring line item.

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Call Center Tender - Inbound Call Handling & Online Reporting via E-mail

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Projects Details:

Type : Tender

Id : 24814336

Category : Call Center

Title : Inbound Call Handling & Online Reporting via E-mail

Estimated Budget : Expression of Interest

Total Requirement : Contract for 3 Years

Description :

We are UK based organization and we are looking for experienced and qualified service providers for our requirement of Inbound Call Handling & Online Reporting via E-mail. These services will be provided to our staff members to handle any confidential matter reported by any aspect of our activities. These services will be used by our 27000 staff members. The contract will be for 3 Years. Volume of calls is not estimated yet. That will be discussed with the successful provider.
Scope of work:

1. Call Answering to our staff calls 24 hours a day including weekends and Bank Holidays 365 days of the year.
2. Dedicated phone number for calls of staff and will be answered by trained call handlers.
3. Dedicated portal for our staff emails and will be replied by trained email handler.
4. Provide updates for all calls and emails received.
   

Payment terms are negotiable. Interested service providers are requested to send their Expression of Interest on or before 15th April, 2009 by 21:30 Hrs. via our secured website only. This tender is global and offsite. Service provider may have to visit our location for meetings and briefings. For more information please have a look on attachment. Provider Response Ranking will be based on Best Technical Score. Questions can be asked till 16th March, 2009.

Country : United Kingdom

Status: Closed

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Call Center Project - US Lead Generation Campaign for Debt Settlement

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Projects Details:

Type : Project

Id : 83783840

Category : Call Center

Title : US Lead Generation Campaign for Debt Settlement

Estimated Budget : 23 USD per Lead

Description :

We are Mumbai, India based company looking for call center with minimum 10 seats for our requirement of US Lead generation campaign for Debt Settlement. We are looking for experienced centers to dial USA during business hours. Center has to manage their own leads and we will provide training materials. Payout will be 23 USD will be paid by wire transfer on daily basis. Interested centers are requested to contact us as soon as possible.

Country : India

Status : Closed

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Convergys opens 3 new call centers in Philippines, targets 20,000 employees by year-end

MANILA, Philippines (AP) — A U.S.-based call center company opened three additional facilities in the Philippines Thursday and plans to employ 4,000 more workers by the end of this year, its top official said.

Dave Dougherty, president and chief executive of Cincinnati, Ohio-based Convergys Corp., joined Philippine President Gloria Macapagal Arroyo and other officials in ceremonies to inaugurate a new call center Thursday in a technology park in Laguna province near Manila.

Convergys opened another call center in suburban Quezon city and a third in Cebu city in the central Philippines also on Thursday.

Dougherty said two more call centers are under construction in the country and the company "continues to see growth and development" despite a slowing economy.

He said that Convergys already employs over 16,000 people in 12 call centers in the Philippines — including the three facilities just opened — only five years after starting operations. The company's workforce will reach 20,000 by the end of the year, he added.

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